📌 OPPORTUNITY OVERVIEWMr Price Group is actively recruiting for a Contact Centre Operations Manager Mr Price Money position in KwaZulu-Natal. This is an excellent opportunity for professionals in the Finance / Accounting / Audit sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 5 - 7 years • Educational Background: Others or equivalent • Industry Focus: Finance / Accounting / Audit • Location Preference: in KwaZulu-Natal
💼 WHY THIS ROLE MATTERSFinancial professionals like Contact Centre Operations Manager Mr Price Money are vital for organizational stability and compliance. This role offers the opportunity to impact business strategy and financial health.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Finance / Accounting / Audit offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Contact Centre Operations Manager Mr Price Money position, ensure your CV highlights: • Relevant experience matching the 5 - 7 years requirement • Educational qualifications in line with Others • Specific achievements in the Finance / Accounting / Audit field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Finance / Accounting / Audit sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Job DescriptionThis role is responsible for inspiring high-performing teams, delivering exceptional customer experiences, achieving sales and service targets, and ensuring compliance within a regulated environment.
ResponsibilitiesLead and develop teams by creating a high-performance culture focused on engagement, accountability, coaching and growth. Drive operational performance across Credit, Insurance and Mobile, ensuring sales, service and productivity targets are achieved. Champion quality, compliance and risk management, ensuring adherence to FICA, FAIS/FSCA, POPIA and internal policies. Partner with key stakeholders across Operations, Product, Technology, Analytics and Training to deliver business initiatives and continuous improvement. Improve customer outcomes through customer insights, complaints analysis, process enhancements and service excellence initiatives. Oversee workforce planning to ensure the right resources are available to meet customer demand and service level commitments.
Qualifications5–7 years' contact centre operations experience, with at least 5 years in a senior leadership role. Experience leading large sales and service teams within Credit, Insurance, Mobile or Telecommunications environments. Insurance sales operations experience is advantageous. Relevant tertiary qualification; Financial Services or Insurance-related certifications are beneficial. RE certification would be advantageous. Strong understanding of contact centre operations, workforce management, performance optimisation and coaching. Knowledge of FICA, FAIS/FSCA, POPIA, Treating Customers Fairly (TCF) principles and operational risk management. Passion for developing people, driving results and delivering exceptional customer experiences.
How To Apply
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Note: Only shortlisted candidates are contacted.
