Main purpose of this job
To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organisation to achieve its objectives.
Critical outcomes
Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards. Accurate recording of client information on company’s computer system(Delfin) Prompt and effective handling of any complaints received from clients, other branches and Head Office. Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc) Assisting with checking and capturing of Nupay reports and follow up on failed transactions Assisting with minimizing of Bad Debt Daily Balancing of Cash Box Assisting with accurate completion of Daily, Monthly and other reports required from Head Office Assisting with reconciliation of all Client accounts ( updating file notes regularily) Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time Marketing and Product Sales
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrateEmpathy and patience with clients and colleagues An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner Numeracy and literacy abilities to the level that ensures no mistakes. A flair for administrative organisation and detail A positive attitude A ready knowledge of the company’s products (Type of loans as well as Consumer Finance) A ready knowledge of the pricing of each product (Consumer Finance) An ability to operate a computer and peripherals effectively and at acceptable speeds Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries Accuracy in the maintenance of records and systems An ability to remain calm and resolve conflict An ability to converse in at least two languages spoken within the market place A compliance to all workplace rules and procedures A willingness to undertake duties beyond the confines of your job. Reporting relationship The person will report to the Branch Manager.
RequirementsMinimum matric Knowledge of financial services industry No criminal record Clear ITC
How To Apply
-
Make sure you are logged in and your email is verified(Register if you dont have an account).
-
Click the Apply Now button above.
-
Your default email application or application link will open.
-
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
-
Use a professional subject line such as Application for "Indicate Positions"
-
Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
