Complex Manager (Tygervalley) Western Cape

Ster-Kinekor Theatres Pty Ltd is actively recruiting for a Complex Manager (Tygervalley) position in Western Cape. This is an excellent opportunity for professionals in the Hospitality / Hotel / Restaurant sector looking to advance their careers.

• Experience Level: 5 years • Educational Background: Matric or equivalent • Industry Focus: Hospitality / Hotel / Restaurant • Location Preference: in Western Cape

The Complex Manager (Tygervalley) position is an important role within the Hospitality / Hotel / Restaurant sector, offering meaningful career development and professional growth opportunities.

This role in Hospitality / Hotel / Restaurant offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Complex Manager (Tygervalley) position, ensure your CV highlights: • Relevant experience matching the 5 years requirement • Educational qualifications in line with Matric • Specific achievements in the Hospitality / Hotel / Restaurant field • Any certifications or specialized training

The Hospitality / Hotel / Restaurant sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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Overall responsibility and accountability for revenue generation; and leading and managing the cinema operation in line with regulations; legislative requirements and company standards. To maintain operational efficiencies and adhere to Standard Operating Procedures always.

Accountability for end-to-end cash and banking process; and all monies received Overall accountability for all vouchers and complimentaries. A report on usage should be included in your weekly reports Research and keep abreast of all new cinema innovations and measure on cinema SWOT analysis Market analysis and implementation of Content strategies to achieve desirable outcomes Initiate local marketing plans and give an ROI report thereof Introduce and/or implement optimal stock control methods and processes End to end accountability on stock management including management of PAR levels, wastage; and shrinkage Knowledge and understanding of reporting methods to produce relevant weekly, monthly and quarterly reports: Income and Expenditure report, Risk Report, H&S Report, Competitor Analysis report, Marketing report Provide clear delegation of authority and accountability for deliverables at all levels Corporate relationship building and; internal and external stakeholder relationship management especially related to respective mall and center management Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline Conduct walkabouts of all cinema areas, both front of house and back of house Drive guest experience and relations in line with quality and performance standards. Ensure that all staff delivers required service standards and attends SOP training. Analyze, report and implement action plans based on guest experience feedback to enhance levels of guest experience and proactively determine areas of improvement. Deal with escalations / complaints within 72 hours Plan and co-ordinate resources and activities efficiently in conjunction with GM and ROM to ensure that targets/job requirements are met

Matric Minimum NQF level 5 relevant qualification

MS Office Suite (Intermediate) SAP/SAGE VISTA/MYCC advantageous Minimum 5 years’ experience within cinema or retail

Excellent Verbal and Written communication. Excellent Administration & Organisational skills Excellent Leadership and Control skills and abilities Excellent Interpersonal skills Analytical Elevated Levels of assertiveness