JUNIOR BRANCH MANAGER - PLETTENBERG BAY Plettenberg Bay

📌 OPPORTUNITY OVERVIEW:-Fidelity Services Group is actively recruiting for a JUNIOR BRANCH MANAGER - PLETTENBERG BAY position in Plettenberg Bay. This is an excellent opportunity for professionals in the Security / Intelligence sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 3 - 5 years • Educational Background: Matric or equivalent• Industry Focus: Security / Intelligence• Location Preference: in Plettenberg Bay

💼 WHY THIS ROLE MATTERS:-The JUNIOR BRANCH MANAGER - PLETTENBERG BAY position is an important role within the Security / Intelligence sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Security / Intelligence offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this JUNIOR BRANCH MANAGER - PLETTENBERG BAY position, ensure your CV highlights:• Relevant experience matching the 3 - 5 years requirement• Educational qualifications in line with Matric• Specific achievements in the Security / Intelligence field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Security / Intelligence sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: JUNIOR BRANCH MANAGER - PLETTENBERG BAY Company: Fidelity Services Group

Salary: Market Related Job Type: Permanent Sectors: Security Management Reference: 205757

Vacancy Details Employer: Fidelity Services Group

Reporting to: General Manager Overall Purpose of the Job: To drive growth and ensure overall management of sales, marketing, operations, technical, and administrative functions within the branch, maintain high operational standards, grow the branch, meet deadlines, achieve budget, and aim to reduce crime levels.

Minimum Requirements Post matric qualification in General Management advantageous Sales, Marketing or Management diploma advantageous 3 years’ minimum experience, at Mid-Management level Financial knowledge of Budgets, forecasting, and Profit and Loss Grade B Security Certificate – (existing or to be obtained on appointment) Experience in the Security Industry preferred

Duties & Responsibilities Leadership - Consistently provide strong leadership of the branch and its employees. - Communicate with passion the vision and strategy of the branch and its performance. - Make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls - Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met. - Submit monthly business plans, operating, and sales budget for the branch in accordance with regional requirements. - Manage and ensure accurate forecasting for the branch in accordance with Finance. - Manage Branch P&L to ensure profitability is sustained and growth is achieved. - Manage effective collections for the branch.

Operations - Ensure that effective planning/production controls are established in all areas and are a key management tool. - Maintain business functions to increase productivity, quality, and customer service while reducing costs by utilizing modern process techniques. - Champion the development of a customer-focused quality improvement culture. - Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary. - Ensure that service levels throughout the branch and area are sustained. - Drive a community-driven proactive service throughout the branch by engaging with forums. - Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road. - Conduct client visits for contact crimes.

Health, Safety and Environment - Maintain health & safety policies and working procedures. - Ensure compliance with Company policies, SA laws, codes of practices, and corporate guidelines.

Marketing - Drive all marketing activations within the branch and have a set annual plan. - Drive customer perception within the branch and address issues highlighted in Customer Perception Surveys. - Drive strong social media presence within the branch, identifying influencers and forging good relationships with them. - Drive a culture of “content-creation” to remain relevant in the social media space. - Ensure that OTT strategies are implemented and relevant. - Drive effective/pro-active communications. - Be proactive in regularly reviewing customer requirements and feedback. - Communicate with customers on a regular basis. - Ensure close liaison with the branch sales team. - Exploit new market and product opportunities via various external routes. - Create an environment where solutions to technical customer demand issues can be resolved creatively with commercially viable products.

People Management - Identify training and development needs among staff and coach accordingly. - People management, including all HR-related issues as well as staff development. - Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available. - Business development: Together with operational managers, identify Residential Guarding and bulk sale opportunities. - Generate proposals for bulk business/Residential Guarding sites. - Drive community involvement through operational collaborations and the effective communication thereof. - Manage the profitability of Residential Guarding schemes. - Attrition and Retention Management: Manage all elements of attrition with the aim to retain clients at all times. - Drive reconnections within the branch. - Analyze branch attrition and plan mitigating actions to remedy it. - Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.

Competencies (Technical & Behavioural) - Computer Literate (MS Office, advanced Excel, PowerPoint) - Extensive knowledge of Operations, Sales, Technical, and Administration. - Integrity and trust - People Focused - Command Skills - Managing through systems - Time Management - Business Acumen - Drive for results - Customer Focus - Managing and Measuring Work - Building effective teams

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.