Nelspruit Control Room Operator Gauteng

Salary: Market Related Job Type: Permanent Sectors: Call Centre Management Reference: 197793 Job Type: Permanent Sectors: Call Centre Management Reference: 197793 Sectors: Call Centre Management Reference: 197793 Reference: 197793

Employer: Fidelity Services Group

CONTROL ROOM OPERATOR TRIM NEC Job Title: Control room operator Reports to: Control room manager Location: Nelspruit Control Room  Role Purpose: To maintain effective radio communication between control rooms and operational teams in the field. To maintain real time monitoring, coordinating, logging, and response to incidents and events efficiently. To monitor designated platforms, detect alerts, escalate threats, and maintain operational visibility across monitored infrastructure.  Key responsibilities: Operational control monitoring Continuously monitor assigned systems (Hik-Central, Ajex, Execuguard, I-Talk PTT, Amber fleet, Amber portal, Deep alert). Escalate any deviations, any system fault or any site faults to the sector manager and dedicated team to confirm the status of the infrastructure, then escalate to Fidelity technical department and standby technician on duty. Respond immediately to all trigger alerts or animalities. Co-ordinate response to incidents and other emergencies. Escalate all incidents to sector manager, DSM, Contract manager and investigators. Maintain real-time situational awareness across all monitored zones. Validate tactical team hourly reports and GPS locations. Monitor that tactical vehicles are not stationary (parked) for a period exceeding 20 minutes. Record all incidents, alerts, checks, and communication logs accurately. Report platform faults or delay alerts to the control room manager. Follow escalation protocols in case of treat, breach or non-conformance. Adhere to all standard operating procedures and company code of conduct.