Regional Operations Manager Western Cape

Fidelity Services Group is actively recruiting for a Regional Operations Manager position in Western Cape. This is an excellent opportunity for professionals in the Finance / Accounting / Audit sector looking to advance their careers.

• Experience Level: Not Specified • Educational Background: Matric or equivalent • Industry Focus: Finance / Accounting / Audit • Location Preference: in Western Cape

Financial professionals like Regional Operations Manager are vital for organizational stability and compliance. This role offers the opportunity to impact business strategy and financial health.

This role in Finance / Accounting / Audit offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Regional Operations Manager position, ensure your CV highlights: • Relevant experience matching the Not Specified requirement • Educational qualifications in line with Matric • Specific achievements in the Finance / Accounting / Audit field • Any certifications or specialized training

The Finance / Accounting / Audit sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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The primary purpose of this role is to oversee and manage all regional banking and processing variances, ensuring accuracy, compliance, and operational efficiency. The position requires proactive investigation and resolution of discrepancies, incident management, and continuous engagement with internal and external stakeholders, including banks, auditors, and senior management. The role is also responsible for maintaining client satisfaction by handling queries professionally and ensuring prompt communication. A key aspect of this role is the consolidation and reporting of critical regional data, implementing process improvements, and ensuring operational consistency across branches. The individual must be highly adaptable, willing to travel, and capable of working under pressure to meet business needs. 

 Minimum Requirements:  

Matric (Grade 12)  Must be able to function in a stress-full environment with daily challenges  Registered Grade C PSIRA Certificate  Exceptional MS Office computer literacy (Word, Excel & Outlook)  Excellent people management skills  Excellent time management skills  Industry experience required  Own transport and valid driver’s license  Must be willing to travel!  Clear criminal record 

Key Performance Areas (not totally inclusive):  

Investigate all regional banking variances and regional processing variances  Report any irregularities to Management  Ensure that all information on incident reports are correct and handled as required, including communication to clients where required  Give clients constant feedback regarding queries  Handling of all queries, incident, and initial investigation reports  Any other reasonable duties/instructions issued by the Regional Manager  Ensure client satisfaction is top priority, all that all client queries are dealt with in a professional manner and timeously.  Ensure all daily reports and statistics are completed and filed correctly  Ensure that all relevant video footages pertaining to incidents are downloaded and saved  Advise Management of flaws in teller processing  Investigate all variances encountered during processing of client deposits and client queries  Keep a proper record of all investigations  Assist with regional audits  Assist with regional appointments and payroll  Managing staff – as branch CLO’s will report to you.  Ensuring consistency with all CLO’s in the province.  Engage with Internal and External Stake holder (the Banks)  Responds to emails from Internal and External stake holder   Review and enhance processes and procedures   Set up and manage the regional dashboard in terms of the auditing standards and requirements   Be available at the spare of the moment to travel to branches in the region should there be any emergencies that arise.  Engage and interact with senior managers at Head office when required   Plan and assist with all training within the region  Engage with the SARB as well internal and external auditors   Be able to travel and assist branches out of the region   Consolidation of information that may be required from branches within the region  Be able to engage with IR and HR  Investigate, Prepare, represent, and present for and on behalf of Fidelity at Disciplinary Enquiries   Represent Fidelity at CCMA when required   Drawing up of Charge sheet and suspension notices for disciplinary enquiries.   Visitation to clients when required   Assist with ad hoc tasks given by your manager 

Core competencies:  

Self-development   Communication skills   Customer focus   Teamwork   Time management   Be honest and reliable  

Other Personality Attributes:   

Must be able to multi-task  A hands-on person with exceptional time management skills  Must be a team player  Must be honest and reliable, and of good health  Willing to work long hours/overtime due to job requirements  Good interaction skills, bilingual, communication & negotiation skills  Pleasant telephonic mannerism  Portray a professional image  Excellent administration skills  Good writing & reporting skills 

Deadline:31st August,2026