📌 OPPORTUNITY OVERVIEWCell C is actively recruiting for a Sales Consultant Knysna (Western Cape) position in Western Cape. This is an excellent opportunity for professionals in the Sales / Marketing / Retail / Business / Development sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 1 - 2 years • Educational Background: Matric or equivalent • Industry Focus: Sales / Marketing / Retail / Business / Development • Location Preference: in Western Cape
💼 WHY THIS ROLE MATTERSSales and marketing roles like Sales Consultant Knysna (Western Cape) are key revenue drivers. This position offers direct impact on business growth and market expansion.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Sales / Marketing / Retail / Business / Development offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Sales Consultant Knysna (Western Cape) position, ensure your CV highlights: • Relevant experience matching the 1 - 2 years requirement • Educational qualifications in line with Matric • Specific achievements in the Sales / Marketing / Retail / Business / Development field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Sales / Marketing / Retail / Business / Development sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Purpose of the JobTo provide excellent professional services in dealing with our customers, ensuring that queries are resolved efficiently and effectively. To interact with customers to provide and process information in response to inquiries, concerns and requests about products and services within the Service Centre SLA.
Main ResponsibilitiesCustomer Service & Sales
Ensure all clients are welcomed in a professional manner Ensure that Service Centre environment is conducive to driving sales and offering outstanding service Maintain and update relevant policies and procedures within the store Build and maintain relationships with customers Ensure a professional image is portrayed during all interactions with customers Ensure all orders, forms, applications and requests are processed without delay Ensure all requests and unresolved issues are directed to the designated resource without delay Ensure accurate management of customers' accounts Ensure a detailed audit trail of all customer interactions and transactions are easily accessible Ensure a detailed record is maintained of all inquiries, comments and complaints and actions taken. Ensure effective administration management Effectively communicate and coordinate with internal departments Ensure prompt response to customer inquiries with attention to detail and accuracy
Complaint Resolution
Obtain and evaluate all relevant information to handle inquiries and complaints Ensure customer verifications are performed continuously and any discrepancies are raised immediately to management Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within the shortest timeframe Ensure that a good level of understanding and knowledge of Cell C’s products and services are maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately Be willing to listen to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and Service Centre’s performance Stock Ensure that stock forecasts are submitted weekly as per agreed upon time frames Manage sales order capture process daily to ensure turnaround times is adhered to as well as orders are captured accurately
FinanceCheck that daily cash up report reflects no cash variances Ensure all transactions processed within the day are correct and are in a balanced position
Administration and Report Generation
Ensure all documents are filed with 100% accuracy and can be accessed with ease and is audit compliant Submit weekly and monthly report to Manager Submit any other ad-hoc reports on request
Health and Safety Compliance
Conform and adhere to Safety, Health and Environmental legislative requirements Report any health and safety concerns/incidents in the workplace to the manager/health and safety representative Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment Attend the Safety, Health and Environmental workshops as required by management Perform any other related duties as requested by Management
Minimum Qualification
Matric + NQF 5 – Certificate / internal workshops and proven on-line self-help courses, gaining knowledge in the Customer Service, Sales Industry
Experience6 – 24 months experience in sales, retail or service environment ICT Product knowledge would be advantageous Ability to increase sales Knowledge of relevant computer application
How To Apply
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Make sure you are logged in and your email is verified(Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
