📌 OPPORTUNITY OVERVIEWHire Resolve is actively recruiting for a Application Development Architect – ServiceNow Lead position in South Africa. This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 10 - 15 years • Educational Background: Bachelor or equivalent • Industry Focus: Data / Business / Analysis / Ai • Location Preference: in South Africa
💼 WHY THIS ROLE MATTERSThe Application Development Architect – ServiceNow Lead position is an important role within the Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSYour extensive experience in Data / Business / Analysis / Ai qualifies you for leadership positions. This role offers the chance to shape industry practices and organizational direction.
📋 APPLICATION GUIDANCEWhen applying for this Application Development Architect – ServiceNow Lead position, ensure your CV highlights: • Relevant experience matching the 10 - 15 years requirement • Educational qualifications in line with Bachelor • Specific achievements in the Data / Business / Analysis / Ai field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Data / Business / Analysis / Ai sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Job DescriptionA multinational manufacturer who makes specialty coatings, sealants, and building materials for homes, industries, and construction, is seeking a ServiceNow Lead / Architect who will ensure the accuracy, consistency, and completeness of the Configuration Management Database (CMDB) within the ServiceNow platform.
ResponsibilitiesOversee Discovery, Service Mapping, reconciliation, and integrations (e.g., SCCM, Intune, SolarWinds) to ensure precise CI population. Maintain CMDB health by monitoring data quality, resolving discrepancies, and managing data certification to fix root-cause gaps. Champion hardware and software lifecycle management (ITAM). Lead, mentor, and perform talent development for a team of asset technicians. Partner with ITSM, ITOM, and engineering teams to align CMDB data with IT processes and change management impacts. Facilitate governance forums and technical workshops to improve CMDB adoption and maturity. Design dashboards and reports tracking CMDB compliance, health metrics, and operational impact. Stay aligned with new ServiceNow releases and implement best practices to drive automation and efficiency.
Minimum RequirementsExperience: 12+ years managing ServiceNow CMDB, ITAM, and infrastructure architecture in large-scale environments. Technical Expertise: Hands-on experience with Discovery, Service Mapping, CSDM, and cross-platform monitoring/management integrations. Education: Bachelor’s degree in Computer Science, IT, or a related field.
CertificationsServiceNow Certified Implementation Specialist (CMDB or Discovery) ITIL v4 Foundations Soft Skills: Demonstrated cross-functional leadership, strong troubleshooting, analytical decision-making, and executive-level communication skills.
How To Apply
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Note: Only shortlisted candidates are contacted.
