š OPPORTUNITY OVERVIEWCBRE Excellerate is actively recruiting for a Application Support Systems position in Gauteng. This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers.
šÆ IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profileā¢ Experience Level: 4 - 5 years ā¢ Educational Background: Bachelor or equivalent ā¢ Industry Focus: Data / Business / Analysis / Ai ā¢ Location Preference: in Gauteng
š¼ WHY THIS ROLE MATTERSThe Application Support Systems position is an important role within the Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.
š CAREER DEVELOPMENT INSIGHTSThis role in Data / Business / Analysis / Ai offers valuable career progression opportunities aligned with your experience level and professional aspirations.
š APPLICATION GUIDANCEWhen applying for this Application Support Systems position, ensure your CV highlights: ā¢ Relevant experience matching the 4 - 5 years requirement ā¢ Educational qualifications in line with Bachelor ā¢ Specific achievements in the Data / Business / Analysis / Ai field ā¢ Any certifications or specialized training
š SOUTH AFRICA JOB MARKET CONTEXTThe Data / Business / Analysis / Ai sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Position Purpose
The Application Support / System SME Lead - SSA will provide business-facing functional support, system expertise, user enablement and adoption support for priority applications across Sub-Saharan Africa. The role will act as the first-line functional bridge between business users, the Digital & Transformation Hub, IT, vendors and system owners to improve system adoption, data quality, process compliance and operational reporting.
Key ResponsibilitiesĀ
Functional System Support
Provide first-line functional triage, guidance and issue resolution for priority business systems used across SSA. Maintain a knowledge base of common queries, SOPs, training guides and user support material. Escalate technical issues to IT, vendors or relevant system owners with clear problem statements and evidence. Track recurring issues and recommend configuration, training or process improvements.
System Adoption and Training
Support adoption of core systems such as CAFM, ERP, procurement, QHSE and reporting platforms. Deliver user training, super-user enablement, release communication and adoption support. Assist business units with correct system usage, role-based access, data capture discipline and workflow compliance. Promote the principle that work should be completed in approved systems, not offline workarounds.
Data Quality and Process Compliance
Monitor data quality, completeness, process compliance and system usage across SSA business units. Identify gaps in adoption, configuration, master data and reporting accuracy. Support dashboard and reporting requirements by improving source-system data discipline. Work with process owners to ensure systems reflect agreed SOPs and governance standards.
Continuos Improvement and Business Interface
Collect user feedback and improvement requirements for the Digital & Transformation Hub backlog. Support testing, user acceptance, change requests and release readiness for system changes. Coordinate with country teams and functional leaders to resolve system adoption barriers. Contribute to benefits tracking for support, adoption and systemization initiatives.
Qualifications & Experience
Minimum Requirements
Bachelor's degree or diploma in Information Systems, Business Systems, Operations, Facilities Management, Finance, Technology or related field. Minimum 4-5 years of experience in application support, functional systems support, business systems administration, super-user leadership or system implementation support. Experience supporting enterprise applications such as CAFM, ERP, procurement, finance, QHSE, service desk or reporting platforms. Strong understanding of user support, issue triage, training, access management and process compliance. Experience working with business users across multiple teams or countries.
Preferred
ITIL Foundation, systems administration, CAFM, ERP, Power BI or service management certification. Experience in facilities management, property management, operations or regional shared services. Experience supporting Sub-Saharan Africa operations and cross-border user communities. Basic SQL, reporting, data quality or workflow configuration exposure.
Preferred Skills and Competencies
Application SupportĀ System SME Capability User training and adoption Issue triage and escalationĀ Process complianceĀ Data quality discipline Stakeholder managementĀ Documentation and knowledge managementĀ Service mindset and regional coordination
How To Apply
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
