š OPPORTUNITY OVERVIEWDigiCert, Inc. is actively recruiting for a Associate Authentication Analyst position in Western Cape. This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers.
šÆ IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profileā¢ Experience Level: 2 years ā¢ Educational Background: Others or equivalent ā¢ Industry Focus: Data / Business / Analysis / Ai ā¢ Location Preference: in Western Cape
š¼ WHY THIS ROLE MATTERSThe Associate Authentication Analyst position is an important role within the Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.
š CAREER DEVELOPMENT INSIGHTSThis role in Data / Business / Analysis / Ai offers valuable career progression opportunities aligned with your experience level and professional aspirations.
š APPLICATION GUIDANCEWhen applying for this Associate Authentication Analyst position, ensure your CV highlights: ā¢ Relevant experience matching the 2 years requirement ā¢ Educational qualifications in line with Others ā¢ Specific achievements in the Data / Business / Analysis / Ai field ā¢ Any certifications or specialized training
š SOUTH AFRICA JOB MARKET CONTEXTThe Data / Business / Analysis / Ai sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Job summaryWe are in the market for an Associate Authentication Analyst to join our team. As Associate Authentication Analyst you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria. This role is aligned to US business hours.
What you will do
Review incoming application forms, validate and submit to DigiCert's technical department Engage with external customers and internal stakeholders via phone, live chat, video calls and email Research customer organizations and verify contact details online Identify, document and alert managers of customer-call trends Execute DigiCert's validation process according to our internal documentation Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems Coordinate the implementation or scheduling of validation testing with affected departments and team members Learn product features and gather customer requirements to confer with management Determine validation objectives and standards with internal managers Create, populate, or maintain databases for tracking validation activities, test results, or validated systems Process incoming and outgoing mail
What you will have
2+ year's experience in a customer service or similar roleĀ Tertiary qualification (advantageous) Proven track-record in evaluating and mitigating risk Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently Excellent written and verbal communication skills
BenefitsCompetitive compensation and comprehensive benefits packageĀ Ā Generous paid time off, including holidays andĀ additionalĀ leave optionsĀ Ā Family-friendly leave policies, including maternity, paternity, and other supportive leave programsĀ Ā Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources Pension, life insurance, and income protection benefits (location dependent)Ā Ā Employee Assistance Program with 24/7 confidential support for employees and their familiesĀ Ā EducationĀ assistanceĀ and professional development opportunitiesĀ Ā Access to LinkedIn Learning and continuous learning resourcesĀ Ā Employee referral bonus program andĀ additionalĀ companyĀ perksĀ and discountsĀ Ā Business travel insurance and global employee support programs
How To Apply
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
