Client Service Administrator Western Cape

Momentum Metropolitan Holdings Limited is actively recruiting for a Client Service Administrator position in Western Cape. This is an excellent opportunity for professionals in the Administration / Secretarial sector looking to advance their careers.

• Experience Level: 2 years • Educational Background: Matric or equivalent • Industry Focus: Administration / Secretarial • Location Preference: in Western Cape

The Client Service Administrator position is an important role within the Administration / Secretarial sector, offering meaningful career development and professional growth opportunities.

This role in Administration / Secretarial offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Client Service Administrator position, ensure your CV highlights: • Relevant experience matching the 2 years requirement • Educational qualifications in line with Matric • Specific achievements in the Administration / Secretarial field • Any certifications or specialized training

The Administration / Secretarial sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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Role Purpose    

Accurately process retirement fund member's data and provide fund administration services within agreed service levels.

Requirements    

Grade 12 or equivalent. 2 Years’ relevant experience within a financial services environment. Employee benefits experience will be an advantage. Experience in the Employee Benefits, client service, retirement fund administration.

Duties & Responsibilities    

Accurately complete member and risk contribution reconciliations. Responsible for incoming client calls and following up to request outstanding client information. Investigate and resolve all non-reconciling items. Monitor the monthly risk premium payments to respective insurers in line with agreed timelines. Ensure all risk processes are updated to member records and reconciled weekly. Check and approve late payment interest calculations. Draft professional and relevant correspondence to clients. Prepare and submit accurate reports on the status of the Retirement Fund administration. Attend retirement related meetings to keep abreast of operations within the business. Receive and review claim documentation in order to ensure that they are complete and accurate. Follow up with clients on outstanding information. Process and pay claims as per service level agreements with clients. Prepare and submit monthly reports. Investigate client queries within service level agreements and provide clients with timeous feedback. Resolve and escalate client queries when necessary. Build and maintain relationships with clients and internal and external stakeholders. Deliver on service level agreements made with all clients and stakeholders in order to ensure client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Please note that this role is based on the Pay for Performance remuneration structure.

Attention to details. Accountability. Customer orientation. Planning and organising skills.

Closing Date    

2026/08/19