Receptionist Western Cape

Clicks Group is actively recruiting for a Receptionist position in Western Cape. This is an excellent opportunity for professionals in the Administration / Secretarial sector looking to advance their careers.

• Experience Level: No Experience • Educational Background: Matric or equivalent • Industry Focus: Administration / Secretarial • Location Preference: in Western Cape

The Receptionist position is an important role within the Administration / Secretarial sector, offering meaningful career development and professional growth opportunities.

This role in Administration / Secretarial offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Receptionist position, ensure your CV highlights: • Relevant experience matching the No Experience requirement • Educational qualifications in line with Matric • Specific achievements in the Administration / Secretarial field • Any certifications or specialized training

The Administration / Secretarial sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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Introduction

We are looking to recruit a permanent Receptionist to work within the Group Facilities department. The role will be based at Clicks Head Office in Cape Town and will report to the Supervisor.

Receive all visitors in a friendly and professional manner and promptly notify the relevant person. Answer the telephone in a professional manner and transfer calls correctly.

Reception

To answer external calls within 3 rings using the standard greeting. All messages must be relayed promptly via e-mail or hand delivered to the correct person using the message standard template. To provide correct and accurate directions to the office. Ensure that internal telephone list is kept up to date with accurate information at all times and according to the SLA. Transfer telephone calls to the correct extensions at all times. Attend to visitors in a prompt, professional and friendly manner. Ensure general tidiness of the reception and waiting area. Ensure Visitors Registration Book is completed by all visitors. Notify the relevant staff member of their visitor's presence. Ensure the visitors are collected at Reception.

Administration

Excellent customer relation skills. Good Presentation and communication Skills. Attention to detail and accuracy. Analytical thinking and in depth assessment of problems with a solution based thought process. To advice where preventative maintenance is required. Logging of calls and the following up. Maintain an approved list of contractors and assist managing Contractors. Advice on Soft Services areas for improvement. Ensure compliance with all OHS and Quality related policy and procedure as well as standards set. Follow policies and procures.

Access Control

Follow all Access Control regulations for visitors. Ensure that new staff members have been issued an access card in accordance with the procedure. Ensure that record is kept of all access control issues during a period.

Lost Property

Log and maintain the lost property register. Report on any irregularities with Lost Property. Administer Lost/Found items - Notify the relevant parties.

Minimum requirements

Matric Customer Service experience and administration A telephonist certificate

Skills, Abilities and Job Related Knowledge:

MS Office Knowledge of the telephone system Excellent customer relations and people skills Ability to plan, organise and control own work effort Ability to work under pressure Good communication skills Well groomed and presentable Good Timekeeping Skills Attention to Detail

Ability to communicate effectively with all levels of staff, contractors and management. Taking prompt action to accomplish objectives. Spotting the problem before it is logged. Must be energetic and highly self-motivated Must be reliable and approachable Must be self-motivated and team oriented Must be friendly, polite and helpful when dealing with customers Must be able to work competently under pressure Must be service oriented. Must be able to work independently. Must be punctual all the time.