Senior Manager: Digital Product and Channel Gauteng

Cell C is actively recruiting for a Senior Manager: Digital Product and Channel position in Gauteng. This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers.

• Experience Level: 8 - 10 years • Educational Background: Bachelor or equivalent • Industry Focus: Data / Business / Analysis / Ai • Location Preference: in Gauteng

The Senior Manager: Digital Product and Channel position is an important role within the Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.

This role in Data / Business / Analysis / Ai offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Senior Manager: Digital Product and Channel position, ensure your CV highlights: • Relevant experience matching the 8 - 10 years requirement • Educational qualifications in line with Bachelor • Specific achievements in the Data / Business / Analysis / Ai field • Any certifications or specialized training

The Data / Business / Analysis / Ai sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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Cell C is a leading telecommunications company in South Africa, committed to providing innovative solutions and exceptional service to our consumers (B2C) and business customers (B2B). Cell C is positioned as a Spirited Disruptor and values integrity, transparency, honesty, and simplicity. The Senior Manager: Digital Product and Channel takes full and final accountability for the strategy, delivery, and optimisation of Cell C's digital products and channels — building and co-creating user-centric digital channels and products that enable customers to discover, buy, manage, and support Cell C products and services. Working strictly according to Agile methodology, the role transforms the digital interface of Cell C's product set across the customer lifecycle to deliver a disruptive and explosive business impact, driving revenue growth, digital adoption, customer satisfaction, and operational efficiency.

Product Strategy, Roadmap and Backlog Ownership

Own and create the digital product and channel strategy, vision, business and commercial model, and roadmap, aligned to the Cell C Digital Strategy and long-term business objectives Align product evolution to strategic objectives, market trends, and customer needs Own, create, maintain and lead the prioritisation of the product backlog according to business value and Return on Investment (ROI), comprising epics, user stories, designs and scenarios Ensure the product backlog meets business requirements, incorporates new insights and learning, and provides items that are ready for implementation Assist with the elaboration of epics, themes and features into user stories granular enough to be achieved Define MVPs, prioritise features, and set release scope Initiate and solicit ideas and set priorities for prototyping and development

Customer Experience and Channel Design

Design end-to-end digital experiences across the customer lifecycle: discover, buy, manage, support Map customer journeys and resolve friction points Improve digital onboarding, account management, and self-service Improve quotation, ordering, and provisioning experiences Conduct customer research and usability testing

Agile Product Delivery and Product Ownership

Convey the product vision and goals at the beginning of every release Define requirements and acceptance criteria and lead cross-functional product teams through the process of clarifying requirements and delivering on expectations with business stakeholders Coordinate releases, launches, and go-to-market readiness, and maintain product intent and outcomes through implementation Inspect and evaluate product progress at the end of every release and accept or reject work completed Maximise the value the digital product creates, according to the Scrum Guide Assist product teams to deliver products that deliver rapid and regular business value for Cell C Interface closely with the Agile Architect team and support the achievement of deadlines and objectives. Manage conflicting ideas and decisions, specifically pertaining to business requirements versus digital product capability Work closely with other divisions to prioritise the digital products, without sacrificing operational requirements and service stability

Product Performance and Optimisation

Enable digital lead generation, online sales, conversion, and self-service adoption Support cross-sell and upsell across customer segments and drive digital sales revenue contribution Monitor product performance, adoption, and usage, analyse customer behaviour, and run experimentation and A/B testing Report on value, ROI, and KPIs Oversee the initiation and execution of continuous improvement initiatives across digital platforms, in coordination with all teams Identify and implement improvements to achieve the quality and service levels expected, and manage the support required within cross-functional teams to implement enhancements and change processes Interface with the business to ensure the consistency required for a disruptive market per product offering, cost effectiveness, and overall efficiency of the services development process

Internal and External Stakeholder and Vendor Management

Build and manage highly valuable relationships with all internal stakeholders and interfacing vendors across the organisation Manage vendor performance based on agreed contractual obligations and drive vendor performance to achieve digital product deadlines Monitor and report on vendor performance at a working and functional level Provide performance feedback and drive continuous improvement Provide the initial point of escalation for management of poor vendor performance Resolve disputes with vendors professionally and timeously

People Leadership and Governance

Provide leadership and mentorship to Product Owners and cross-functional team members Motivate the team with a clear, elevating goal, and show commitment by being actively engaged with the team Establish the desired outcome at meetings and set a timebox (two weeks or one month) to establish commitments Contribute to performance appraisals and advise inter-company Executive and Senior Management where their staff members participate in a cross-functional team Uphold HR policies and procedures, governance, and product documentation standards Ensure regulatory, security, and compliance requirements are met, and manage product risks

Minimum Bachelor's Degree or Diploma (NQF Level 6–7) in one of the following:

Engineering, Computer Science, or Information Systems Commerce, Marketing, or Digital A related field A postgraduate qualification (MBA, MA, or BA in Marketing/Digital) is advantageous

Certification (advantageous):

Certified Scrum Product Owner (CSPO) Scrum Master (SMC) SAFe Product Owner / Agile Product Owner

8–10+ years in Digital Product Management or Product Ownership at a lead level, spanning Agile, cloud computing, digital marketing, and large-scale digital product ownership environments Experience delivering digital products within Agile / Scrum environments (Scrum Guide framework) Proven experience leading large cross-functional teams (software engineers, analysts, testers) across all pillars of an organisation, delivering digital transformation Experience providing digital leadership within a large corporate, preferably telecommunications, ICT, or cloud At least 2 years managing vendor relationships Experience in business process design and applications / infrastructure operations. Proficiency in product analytics, A/B testing, and journey mapping tools

Growth in digital adoption and self-service utilisation Digital sales revenue and conversion Improved customer satisfaction (tNPS) and retention Reduced time-to-market and improved release success rate Feature adoption and product ROI Operational efficiency and incident reduction across digital platforms

Product ownership and roadmap prioritisation Customer centricity and journey design Commercial acumen and strategic thinking Analytical and data-driven decision making Stakeholder management and leadership Agile delivery discipline