📌 OPPORTUNITY OVERVIEWOctotel is actively recruiting for a Support Technician (12-month FTC) position in Western Cape. This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 3 years • Educational Background: Others or equivalent • Industry Focus: Data / Business / Analysis / Ai • Location Preference: in Western Cape
💼 WHY THIS ROLE MATTERSThe Support Technician (12-month FTC) position is an important role within the Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Data / Business / Analysis / Ai offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Support Technician (12-month FTC) position, ensure your CV highlights: • Relevant experience matching the 3 years requirement • Educational qualifications in line with Others • Specific achievements in the Data / Business / Analysis / Ai field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Data / Business / Analysis / Ai sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Key ResponsibilitiesEmail and telephone customer support and service management in the FNO/ISP/Telecoms industry. Triage and prioritisation of outages, tickets and service requests. Outage management: Escalation and network notices and customer follow-up. Processing of all fibre reconnect/migration orders. Engaging with and providing continuous feedback to ISP’s regarding reconnection/migration service orders. Managing internal communication regarding scheduled maintenance and outages. Maintenance scheduling and customer/service audits. Hardware configuration and troubleshooting. Remote support of on-site/field technicians advantageous. Projects and project reporting. Scheduling on-site support appointments, updating and maintaining appointment calendars. And any other reasonable task.
RequirementsMinimum 3 years' experience in a FNO/ISP technical support environment. Relevant tertiary qualification e.g. N+/CCNA is preferred. Tier 2 (or higher) Support Technician experience in FNO/ISP/Telecoms industry advantageous. Comfortable working on various CRM and various service management platforms.
Critical Competencies:
Customer experience/Customer service excellence mindset. Analytical troubleshooting skills. Solid experience configuring and troubleshooting internet connectivity issues using command line tools e.g. telnet, netstat, tracert, ping. Thorough understanding of DNS in terms of network connectivity. Excellent Stakeholder engagement and Stakeholder Management. Strong Administrative skills.
How To Apply
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Make sure you are logged in and your email is verified(Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
