📌 OPPORTUNITY OVERVIEWZutari is actively recruiting for a Travel Assistant - (ADM-L4.16) position in Gauteng. This is an excellent opportunity for professionals in the Administration / Secretarial sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 3 - 5 years • Educational Background: National Diploma or equivalent • Industry Focus: Administration / Secretarial • Location Preference: in Gauteng
💼 WHY THIS ROLE MATTERSThe Travel Assistant - (ADM-L4.16) position is an important role within the Administration / Secretarial sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Administration / Secretarial offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Travel Assistant - (ADM-L4.16) position, ensure your CV highlights: • Relevant experience matching the 3 - 5 years requirement • Educational qualifications in line with National Diploma • Specific achievements in the Administration / Secretarial field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Administration / Secretarial sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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The Travel Assistant provides efficient, accurate, and policy-compliant travel coordination services to internal and/or external clients of Zutari. The role is responsible for processing travel bookings in accordance with Zutari travel guidelines and policies, ensuring cost-effective solutions, managing documentation, and delivering high-quality customer service. Operates within defined procedures, applies sound judgement and contributes to operational effectiveness through attention to detail and proactive client communication.
Role Responsibilities
Travel Booking & Coordination
Process and respond promptly to all travel requests in line with traveller requirements. Ensure all bookings (flights, accommodation, transport) are accurate and completed within prescribed turnaround times. Apply fare knowledge to source the most cost-effective travel options. Utilise preferred suppliers in accordance with company agreements.
Client Service & Advisory
Inform travellers upfront of all destination-specific travel requirements (e.g., documentation, regulations). Build confidence with travellers through clear, professional communication. Proactively monitor industry updates (e.g., travel disruptions, regulatory changes) and advise clients accordingly. Ensure a high level of customer satisfaction through quality and responsiveness.
Documentation & Compliance
Review and verify all travel documents for accuracy, completeness, and quality. Process visa requirements where applicable. Ensure adherence to company policies, procedures, and travel compliance requirements. Maintain and update traveller profiles, escalating changes where necessary.
Operational Efficiency & Systems Usage
Effectively use travel booking systems and tools to enhance productivity. Maintain task queues (e.g., “to-do list”) and clear them at defined intervals throughout the day. Continuously apply technology to improve turnaround times and service delivery.
Financial & Administrative Support
Collate and verify supplier invoices to be processed. Ensure financial documentation is complete and aligned with company procedures.
Risk Management & Reporting
Identify and report incidents affecting travellers in a timely manner. Escalate issues to the line manager and follow guidance for resolution. Ensure traveller safety and compliance with travel risk protocols.
Qualifications
Matric/National Senior Certificate - Essential National Diploma in Travel and Tourism or a Certificate in Travel and Tourism – Essential
Experience
Minimum 3-5+ years of experience in Travel desk management. Proven experience Global Distribution System Amadeus. In-depth understanding of airline fare rules, corporate travel needs
Skills
Ms Office Proficiency - Word, Excel, PowerPoint and Outlook Communication skills: Clearly conveys travel requirements, updates, and solutions to clients and stakeholders. Technical & Systems Proficiency: Competently uses travel systems, tools, and processes to enhance operational effectiveness. This is inclusive of Global Distribution Systems (GDS) such as Amadeus, Travelport and Sabre. Customer Service Orientation: Delivers responsive, professional, and client-focused service, ensuring positive travel experiences. Compliance & Policy Adherence: Understands and applies organisational policies, procedures, and regulatory requirements consistently.
Competencies
Attention to Detail - Accurately processes bookings and documentation, ensuring high levels of precision and quality. Planning & Organising - Effectively prioritises and manages multiple tasks, ensuring timely delivery and adherence to strict timelines and service standards. Financial Acumen - Applies basic financial controls, including invoice collation and reconciliation of transactions. Problem-Solving & Judgement - Identifies issues, applies standard solutions, and escalates appropriately when needed. Communication - Communicates clearly and professionally with travellers, suppliers, and internal stakeholders. Adaptability and Resilience - Remains calm under pressure, responds effectively to travel changes and disruptions, and adapts to changing priorities.
How To Apply
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Make sure you are logged in and your email is verified(Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
