Credit Operations Supervisor - Collections (Pretoria) Gauteng

Truworths is actively recruiting for a Credit Operations Supervisor - Collections (Pretoria) position in Gauteng. This is an excellent opportunity for professionals in the Finance / Accounting / Audit sector looking to advance their careers.

• Experience Level: 5 years • Educational Background: Matric or equivalent • Industry Focus: Finance / Accounting / Audit • Location Preference: in Gauteng

Financial professionals like Credit Operations Supervisor - Collections (Pretoria) are vital for organizational stability and compliance. This role offers the opportunity to impact business strategy and financial health.

This role in Finance / Accounting / Audit offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Credit Operations Supervisor - Collections (Pretoria) position, ensure your CV highlights: • Relevant experience matching the 5 years requirement • Educational qualifications in line with Matric • Specific achievements in the Finance / Accounting / Audit field • Any certifications or specialized training

The Finance / Accounting / Audit sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

---

Job Description    

To lead, coach and develop a team of Collections Agents to achieve collections, productivity, quality and compliance targets while ensuring an engaged, high-performing and customer-focused team. Lead the Team. Drive the Results.

Key Responsibilities  

Drive achievement of daily, weekly and monthly collections and operational key performance indicators. Monitor team performance through reports, dashboards and scorecards, and implement corrective action where required. Lead, coach and develop team members through regular feedback, training and performance discussions. Manage poor performance, attendance, conduct and employee relations matters in line with company policies and labour legislation. Conduct workforce planning, scheduling and resource optimisation to meet operational requirements. Monitor call quality and compliance standards, providing coaching and feedback to improve performance. Analyse performance trends and implement continuous improvement initiatives. Foster a positive team culture through employee engagement, recognition and motivation initiatives. Ensure compliance with all relevant company policies, procedures and regulatory requirements. Participate in a rotational late-shift roster in line with operational requirements.

Qualifications and Experience    

Matric / Grade 12 (Essential) Relevant tertiary qualification (Advantageous)

Minimum 5 years’ experience within the Collections environment Experience managing performance, quality assurance and workforce planning. VisionPlus experience advantageous.

Competencies    

Strong leadership and people management skills Performance coaching and employee development Analytical and problem-solving ability Excellent verbal and written communication skills Strong planning, organisation and decision-making skills Proficiency in Microsoft Office, particularly Excel Results-driven, customer-focused and highly adaptable

Deadline:20th August,2026