📌 OPPORTUNITY OVERVIEWKontak Recruitment is actively recruiting for a Data, CRM & Retention Manager position in Western Cape. This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 4 years • Educational Background: Bachelor or equivalent • Industry Focus: Data / Business / Analysis / Ai • Location Preference: in Western Cape
💼 WHY THIS ROLE MATTERSThe Data, CRM & Retention Manager position is an important role within the Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Data / Business / Analysis / Ai offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Data, CRM & Retention Manager position, ensure your CV highlights: • Relevant experience matching the 4 years requirement • Educational qualifications in line with Bachelor • Specific achievements in the Data / Business / Analysis / Ai field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Data / Business / Analysis / Ai sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
---
An international group of premium pet nutrition, raw feeding, and natural pet wellness brands is building an e-commerce and commercial team in Cape Town to support multiple B2C brands across international markets. The Data & Retention Manager will own customer data, analytics, pricing and margin analysis, email operations and CRM automation across the portfolio.
Minimum RequirementsDegree in Mathematics, Computer Science, Business Analytics or a related field, or equivalent experience. 4+ years’ data analytics, customer analytics or marketing analytics experience. Strong experience with analytics tools and dashboard development. Expert knowledge of email platforms and automation workflows. Experience managing CRM or marketing automation platforms. Comfortable with SQL or similar data-query languages, or willing to learn. Demonstrable experience using AI tools in analytics and business intelligence. Previous experience working with EU and/or US B2C consumer markets is essential. Expert knowledge of customer lifecycle, retention and segmentation. Comfortable working within a fast-moving and changing commercial environment. UK market exposure and FMCG experience would be advantageous.
Duties and ResponsibilitiesDevelop customer data strategy, segmentation, LTV models, cohort analysis, attribution and journey tracking across all brands. Analyse pricing, margins and promotional impact by product, brand and customer segment. Own and chair regular data reviews, presenting customer and commercial insights to senior stakeholders. Build and maintain brand-level and consolidated reporting dashboards. Manage the email send calendar, segmentation and deployment for campaign and B2B communications. Own lifecycle and CRM automation, including welcome, post-purchase, re-engagement, win-back, loyalty and abandonment journeys. Manage the CRM agency, automation builds, timelines and deliverables. Use AI tools to support customer analysis, forecasting, segmentation, pricing analysis and reporting.
How To Apply
-
Make sure you are logged in and your email is verified(Register if you dont have an account).
-
Click the Apply Now button above.
-
Your default email application or application link will open.
-
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
-
Use a professional subject line such as Application for "Indicate Positions"
-
Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
