Debt Collector Gauteng

iStore is actively recruiting for a Debt Collector position in Gauteng. This is an excellent opportunity for professionals in the Finance / Accounting / Audit sector looking to advance their careers.

• Experience Level: 5 years • Educational Background: Matric or equivalent • Industry Focus: Finance / Accounting / Audit • Location Preference: in Gauteng

Financial professionals like Debt Collector are vital for organizational stability and compliance. This role offers the opportunity to impact business strategy and financial health.

This role in Finance / Accounting / Audit offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Debt Collector position, ensure your CV highlights: • Relevant experience matching the 5 years requirement • Educational qualifications in line with Matric • Specific achievements in the Finance / Accounting / Audit field • Any certifications or specialized training

The Finance / Accounting / Audit sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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We are looking for an experienced Debt Collector to join our Finance/Credit team and take ownership of the recovery of outstanding customer debt. The primary purpose of the role is to proactively engage with customers with delinquent accounts, secure payment, negotiate realistic payment arrangements and settlements, and contribute directly to improved cash flow. If you are target-driven, commercially minded, resilient and confident dealing with challenging customer conversations, this could be the opportunity for you.

Debt Collection & Recovery

Manage a portfolio of overdue customer accounts. Proactively contact customers with outstanding balances. Make outbound collection calls and follow up on overdue accounts.

Telephone Email Written correspondence Clearly communicate outstanding balances and payment requirements. Establish reasons for non-payment. Assess customers' financial circumstances. Negotiate realistic repayment arrangements. Negotiate one-off settlements and partial payment agreements. Balance customer affordability with the company's recovery objectives. Follow up on agreed payment dates and commitments. Monitor active payment plans. Re-negotiate arrangements where customers default. Process and accurately record payments received. Maximise the recovery of delinquent funds and contribute to improved cash flow.

Account Management

Monitor debtor balances. Monitor adherence to approved credit limits. Review accounts regularly to identify overdue balances. Maintain accurate account information. Ensure all collection activity is properly documented. Investigate account discrepancies. Resolve invoice and payment queries. Work with internal departments to resolve billing issues. Maintain accurate records of customer commitments and payment arrangements.

High-Volume Collections

Maintain a consistently high level of collection activity. Conduct approximately 50 outbound calls per day. Prioritise calls according to the age and recovery potential of accounts. Identify opportunities to secure payment commitments. Follow up on promised payments. Monitor whether payment commitments are fulfilled. Track successful connections with the actual debtor. Work efficiently across a high volume of delinquent accounts. Trace customers where contact details are no longer valid. Use investigative databases to identify updated contact information. Follow up with customers who have relocated or changed contact numbers. Maintain accurate customer contact information. Use multiple communication channels to improve collection outcomes.

Email & Collections Administration

Manage the collections mailbox efficiently. Respond to customer queries timeously. Ensure all customer correspondence is actioned and documented. Submit mandates and ensure customer approval. Process debit order corrections. Verify customer payments. Prepare verified refund packs for double debits and refunds. Download and distribute monthly statements. Prepare manual statements when required. Generate manual invoices. Issue settlement letters. Issue paid-up letters. Track outstanding store deposits. Coordinate payment agreements. Resolve ad-hoc customer queries.

Reporting & Documentation

Maintain detailed records of every customer interaction. Maintain a reliable audit trail for every account. Investigate billing errors and customer disputes. Collaborate with internal departments to resolve discrepancies. Prepare weekly collection reports. Prepare monthly aged-debt reports. Report on individual recovery performance. Ensure collection information is accurate and up to date.

Compliance & Risk

Ensure all collection activity complies with applicable legal and ethical requirements. Follow approved debt-collection scripts and disclosures. Maintain a professional tone during all customer interactions. Identify vulnerable customers and escalate appropriately. Escalate customers undergoing insolvency or debt review where required. Prepare supporting documentation for legal review. Prepare accounts for third-party placement when standard collection efforts have been exhausted. Minimise the organisation's exposure to collection-related risk.

Essential Requirements

Matric / Grade 12 or equivalent. Minimum 5 years' debt collection experience. Experience within an industry similar to Core Group. Proficiency in Microsoft Excel. Good working knowledge of Microsoft Office. Excellent written communication skills. Excellent verbal communication skills. Strong analytical ability. Strong problem-solving skills. High attention to detail. Strong organisational skills. Effective time-management skills. Ability to manage high volumes of work. Ability to work towards measurable collection targets. Ability to manage difficult customer conversations professionally. Ability to de-escalate tense situations. Ability to resolve account discrepancies and disputes constructively.

Advantageous

Accounting Credit Management