Hospitality Trainer (Bots_Trainer) Gauteng

andBeyond is actively recruiting for a Hospitality Trainer (Bots_Trainer) position in Gauteng. This is an excellent opportunity for professionals in the Hospitality / Hotel / Restaurant sector looking to advance their careers.

• Experience Level: 10 years • Educational Background: Others or equivalent • Industry Focus: Hospitality / Hotel / Restaurant • Location Preference: in Gauteng

The Hospitality Trainer (Bots_Trainer) position is an important role within the Hospitality / Hotel / Restaurant sector, offering meaningful career development and professional growth opportunities.

This role in Hospitality / Hotel / Restaurant offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Hospitality Trainer (Bots_Trainer) position, ensure your CV highlights: • Relevant experience matching the 10 years requirement • Educational qualifications in line with Others • Specific achievements in the Hospitality / Hotel / Restaurant field • Any certifications or specialized training

The Hospitality / Hotel / Restaurant sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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Responsible for enhancing hospitality standards across all Botswana operations through effective training, coaching, mentoring and skills development initiatives. Support lodge teams in delivering exceptional guest experiences that consistently reflect the &Beyond Golden Thread, Brand Standards and Service Ethos. Identify operational training needs across all lodges and departments and develop practical training interventions that improve service delivery, teamwork and guest satisfaction. Conduct regular lodge visits to monitor service delivery, assess operational standards and provide hands-on training and support to management and team members. Establish training needs, prioritise development requirements and formulate training plans to assess, evaluate and measure learning outcomes. Maintain training records, skills matrices and development plans to track employee progress and departmental competencies Support management teams in identifying talent and developing succession plans in conjunction with the Human Capital Manager through coaching, mentorship, leadership development initiatives and our Understudy Program. Promote and instill a culture of guest care, learning excellence and accountability throughout all departments. Collaborate closely with Human Capital Manager and lodge management teams to support onboarding, skills development and performance improvement initiatives. Provide regular feedback and reporting on training activities, skills development progress and operational opportunities to management. Stay abreast of hospitality industry trends, guest expectations and innovative training methodologies to ensure training programmes remain relevant and impactful.

Minimum 10 years' experience in the hospitality industry. Previous experience in training, learning and development, hospitality management or a similar operational leadership role. Experience within luxury lodges, hotels or safari operations would be highly advantageous. Proven ability to facilitate training programmes and coach employees at all levels. Qualification in Hospitality Management, Training and Development, Education or a related field. Recognised Trainer/Facilitator certification would be advantageous.

Passionate about developing people and creating exceptional guest experiences. Excellent communication, presentation and facilitation skills. Strong interpersonal skills with the ability to build relationships across all levels of the business. An outgoing, positive and approachable personality. Highly organised with strong planning and administrative skills. Self-motivated with the ability to work independently and travel extensively. Professional, well-presented and results driven. Strong attention to detail and commitment to excellence. Ability to work under pressure and meet deadlines. Good command of the English language.