Service Advisor - Clicks Pleinpark Western Cape

Clicks Group is actively recruiting for a Service Advisor - Clicks Pleinpark position in Western Cape. This is an excellent opportunity for professionals in the Retail / FMCG sector looking to advance their careers.

• Experience Level: 1 year • Educational Background: Others or equivalent • Industry Focus: Retail / FMCG • Location Preference: in Western Cape

The Service Advisor - Clicks Pleinpark position is an important role within the Retail / FMCG sector, offering meaningful career development and professional growth opportunities.

With 1 year of experience, you're at an ideal point to expand your expertise in Retail / FMCG. This role offers growth opportunities and skill development.

When applying for this Service Advisor - Clicks Pleinpark position, ensure your CV highlights: • Relevant experience matching the 1 year requirement • Educational qualifications in line with Others • Specific achievements in the Retail / FMCG field • Any certifications or specialized training

The Retail / FMCG sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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Introduction

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation. To timeously and efficiently resolve all customer queries in line with the Company's policies. To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets. To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum requirements

Essential: Grade 12 Desirable: Maths 50% and English 50% at grade 12 level Essential: Relevant Retail/Business Management qualification (External applicants) 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

Understanding and application of financial management principles Retail/FMCG background and understanding of merchandising and promotions principles Knowledge of stock, cost, risk and compliance management procedures Knowledge of customer service excellence Knowledge of labour legislation and IR practices Knowledge of competency based interviewing Results and target driven Sound managerial skills Planning and organising skills Problem-solving skills Strong customer orientation Good communication skills Computer literacy Numeracy skills

Leading and Supervising Delivering Results and Meeting Customer Expectations Relating and Networking Following instructions and procedures Working with people Analysing Planning and organising Coping with Pressures and Setbacks