📌 OPPORTUNITY OVERVIEWBCX is actively recruiting for a Tech Officer: Customer Engineer (DWM) position in Gauteng. This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 2 years • Educational Background: National Diploma or equivalent • Industry Focus: Data / Business / Analysis / Ai • Location Preference: in Gauteng
💼 WHY THIS ROLE MATTERSThe Tech Officer: Customer Engineer (DWM) position is an important role within the Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Data / Business / Analysis / Ai offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Tech Officer: Customer Engineer (DWM) position, ensure your CV highlights: • Relevant experience matching the 2 years requirement • Educational qualifications in line with National Diploma • Specific achievements in the Data / Business / Analysis / Ai field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Data / Business / Analysis / Ai sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Core Description
To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction. Manage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
Key Deliverables / Primary Functions
Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory). Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software. Engage and liaise with all personnel, including VIP personnel. Follow the escalation matrix and keep the customer informed. Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems. Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment. Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.
Core Functional Skills & Capabilities
Hardware/Software Installation and management Customer Orientation Hardware Troubleshooting Problem solving
Core Behavioural Competencies
Job Match Coping with pressures & setbacks Delivering Results & Meeting customer expectations Presenting and Communicating information Working with people
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
Experience2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Certifications
A+ N+ Certification in ITIL Service Management and Service Delivery modules ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E) HP, Dell, Lenovo, Mustek products will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
Drivers Licence and Reliable Vehicle - both required Willing to travel Willingness to assist Ad hoc Willingness to be on standby Working Shifts
Workplace / Physical Requirements
Hybrid Remote Worker Billable
How To Apply
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Make sure you are logged in and your email is verified(Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
