Admin Underwritings & Claims - GWK Prosperity, Jan Kempdorp Northern Cape

BRIEF DESCRIPTION:-

The Underwriting & Claims Administration Coordinator role at GWK Prosperity within the VKB Group involves managing underwriting and claims processes to ensure efficient insurance operations and outstanding customer service. The successful candidate must possess strong administrative and customer service skills, with a preference for experience in the insurance sector and familiarity with regulatory compliance and insurance systems. Key responsibilities include processing underwriting instructions, managing policy renewals, and addressing customer queries while maintaining precise records and regulatory adherence.

Position Title: Underwriting & Claims Administration Coordinator - GWK Prosperity, Jan Kempdorp Employer: VKB Group

Description

Why this role is significant?

Become a valued member of the VKB Brokers / GWK Prosperity team and make a substantial impact in addressing clients’ short-term insurance requirements. This role provides an opportunity to work across various sectors, including personal, commercial, and agricultural insurance, ensuring efficient underwriting and claims management, thereby helping clients safeguard their most valued assets. Your role will contribute to outstanding customer service, regulatory adherence, and the seamless operation of the insurance business.

What defines success?

Success in this position involves precise management of underwriting and claims administration, timely processing of instructions and renewals, and fostering robust relationships with clients and stakeholders. It ensures all activities meet industry regulations and company standards. The successful candidate consistently delivers superior customer service and enhances the efficiency and effectiveness of the insurance administration function.

Who do we seek?

We are searching for a meticulous and organized professional with a strong inclination towards administration and customer service. The ideal candidate is professional, precise, and capable of working independently while maintaining strong ties with clients, brokers, insurers, and colleagues. They are dedicated to continuous learning, regulatory compliance, and providing exceptional service.

Minimum Requirements

Qualifications

• Grade 12 / NQF 4 • Short-Term Insurance NQF Level 4 or higher • NQF Level 5 in Short-Term Insurance is preferred • RE5 Regulatory Examination is preferred

Essential Experience

• Prior experience in the insurance sector is advantageous • Experience in underwriting and claims administration • Strong numerical and administrative abilities • Familiarity with insurance systems and processes

Competencies

• Customer Focus • Attention to Detail • Accountability • Planning and Organisation • Problem Solving • Communication Skills • Relationship Building • Time Management • Regulatory Compliance • Continuous Learning

Skills Required

• Underwriting administration • Claims administration • Insurance policy management • Data capturing and record keeping • Numerical accuracy • Customer service and query resolution • Verbal and written communication • Stakeholder relationship management • Proficiency in Microsoft Office • Ability to work under pressure

Key Responsibilities

• Accurately process underwriting instructions within required timelines. • Review and oversee relevant information for policy amendments and instructions. • Ensure timely and correct completion of all policy renewals. • Foster effective relationships with brokers, insurers, colleagues, and management. • Manage administrative functions on the CIMS system. • Address customer queries and complaints within the FAIS legislative framework. • Complete all necessary product-specific training and maintain professional development requirements. • Achieve CPD requirements annually. • Maintain precise records and support the overall efficiency of the underwriting and claims function. • Perform additional administrative duties as required.

Closing Date: 25 October 2026