Sales and Service Consultant (Port Nolloth) Port Nolloth

📌 OPPORTUNITY OVERVIEW:-Lesaka Technologies is actively recruiting for a Sales and Service Consultant (Port Nolloth) position in Port Nolloth. This is an excellent opportunity for professionals in the Sales / Marketing / Retail / Business / Development sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 1 - 2 years • Educational Background: Others or equivalent• Industry Focus: Sales / Marketing / Retail / Business / Development• Location Preference: in Port Nolloth

💼 WHY THIS ROLE MATTERS:-Sales and marketing roles like Sales and Service Consultant (Port Nolloth) are key revenue drivers. This position offers direct impact on business growth and market expansion.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Sales / Marketing / Retail / Business / Development offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Sales and Service Consultant (Port Nolloth) position, ensure your CV highlights:• Relevant experience matching the 1 - 2 years requirement• Educational qualifications in line with Others• Specific achievements in the Sales / Marketing / Retail / Business / Development field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Sales / Marketing / Retail / Business / Development sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Salary: Market Related Job Type: Permanent Sectors: Investment Sales Reference: 206174 Job Type: Permanent Sectors: Investment Sales Reference: 206174 Sectors: Investment Sales Reference: 206174 Reference: 206174

Vacancy Details

Employer: Lesaka Technologies

Before You ApplyAs part of our recruitment process, all applicants are required to complete a Compulsory online pre-screening assessment. Please complete the assessment before submitting your application:Assessment Link: https://app.lumenii.co.za/advance/lesaka/sales-and-services-consultant

Applications without a completed assessment may not be considered.

Key Performance AreasTo acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products

CustomerTakes accountability in customer engagement to identify customer’s needs. Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons. Performs the regulatory checks for the customer, FICA, POPI and NCRAid customers in account servicing and account origination. Handles client serving like issuing of card, answering to client queriesReferring matters outside the operational mandate to the team leader PeopleAdheres to principles of teamworkAllows to be led by the seniorFinanceEnsure that revenue is generated by meeting the agreed sales targetRetain customers by providing client service and resolving complaints and queries timeouslyPrevent account closures and operational losses by following laid down procedures on compliance Process, Risk, Regulatory & ComplianceComply with FAIS guidelines (Honesty and Integrity)Operates within the code of conductAdhere to Treat Customer fairly, FICA, POPI and NCR guidelinesRefers any matters outside the laid down scoring to the team leaderOperate within the stipulated Levels and LimitsCollate information regarding systems, clients and process to aid an improvement of the overall client experience ResponsibilitiesLeads identified converted into successful sales. Ensure activities support cost containment and reduction. Educate customers on correct digital channels to maximize channel optimisation. Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs. Make sure ACTIVATION is PRIORITY on onboardingAlways conduct themselves in an ethical manner. Adhere to the TCF (Treating Customer fairly) principles in all that you do. Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels. Resolve all customer queries efficiently, and within agreed timelines. Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements. Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. Fulfilling transactions above the benchmark set and providing an exceptional customer experience. Demonstrates behaviour in support of the organizational values. Takes accountability for own performance, personal and career development. Maintain an ability to adapt to ever changing business and customer needs. Contribute to the overall effectiveness and success of the team. Improve knowledge and competencies by completing role specific training. Key performance measureMeet stipulated targetService compliments and complaintsAdhere to Compliance requirementsOperational losses and attrition QualificationsMinimum Qualification: NQF 4 QualificationPreferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services BoardRegulatory Exam qualificationAn appropriate recognised business Diploma or Higher   Certificate at NQF level 6Microsoft office Computer Literate ExperienceExperience: 1-2 years related experienceFAIS – Yes The successful applicant must:Leadership competencies - Manager of SelfMeeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers.  The relationships I establish help customers to feel valued and appreciated and reflect good business practices. Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issuesAccepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; ORInspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potentialAnticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve resultsConsidering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actionsWorking interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goalsHaving the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset. Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant. Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints. Being true to myself: I always do what I say I will do, even when I am under pressure. Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers. Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.