AssureCloud Client Solutions Coordinator, Midrand Gauteng

Responsibilities 

Client Solutions & User Support Provide first-line support to clients using company systems, portals, and digital platforms. Resolve client queries, system-related issues, and service requests within agreed timelines. Collaborate with Account Managers and Operations teams to ensure seamless client service delivery. Escalate complex technical issues to relevant internal stakeholders where necessary. Monitor client feedback and identify opportunities to improve system functionality and user experience. Support the implementation of client service enhancement initiatives and digital transformation projects. 

Systems Administration & Data Management 

Maintain and update client profiles, audit protocols, workflows, and site information within internal systems. Ensure data accuracy, consistency, and integrity across all business platforms. Configure, test, and deploy updates to client-facing portals and audit management systems. Manage system user access, permissions, and account maintenance in accordance with company procedures. Investigate and resolve system discrepancies, data anomalies, and process exceptions. Support data migration, system enhancements, and software implementation activities where required. 

Operational Coordination 

Provide systems and administrative support to Food Safety Account Managers and operational teams. Assist with the coordination and tracking of operational activities and service delivery milestones. Generate reports, dashboards, and data insights to support decision-making and client service improvement. Monitor key performance indicators (KPIs) related to system usage, service delivery, and client satisfaction. Identify opportunities to streamline operational processes through technology and automation. 

Client Training & Change Management 

Deliver onboarding and training to clients on system functionality and portal usage. Develop, maintain, and update user guides, training materials, and knowledge base content. Support user adoption and engagement initiatives for new systems and process changes. Conduct virtual demonstrations and system walkthroughs where required. Provide ongoing support to users to ensure effective utilization of available platforms and tools. 

Diploma or Degree in: Software Development, Information Technology, Computer Science, Information Systems, Business Information Technology, Systems Development, Application Development Or a related technology qualification Certifications in CRM Systems, Business Analysis, System Administration, SQL or Microsoft Power Platform. 

Minimum 2-3 years' experience in a systems support, client solutions, software support, business systems, customer success, or technical coordination role. Experience working with web-based platforms, CRM systems, databases, enterprise applications, or client portals. Experience providing user support, troubleshooting, system administration, or software implementation assistance. Experience maintaining data quality and managing information within business systems. Exposure to SaaS platforms, application support, or technology-enabled service environments will be advantageous. Exposure to Agile, Scrum, or digital transformation environments. Experience in food safety, retail, compliance, inspection, or service-based industries would be beneficial but is not essential. 

Strong understanding of software applications, databases, and business systems. Experience working with CRM platforms and customer-facing technologies. Ability to troubleshoot applications, system, and user-related issues. Understanding data management, data validation, and data integrity principles. Proficiency in Microsoft Office 365, particularly Excel, PowerPoint, Teams, and SharePoint. Ability to analyse system data and generate meaningful reports. Experience with workflow automation tools and reporting platforms will be advantageous. Strong aptitude for learning new technologies and systems. Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement skills. High level of attention to detail and accuracy. Strong organisational and project coordination abilities. Customer-focused mindset with a commitment to service excellence. Ability to manage multiple priorities in a fast-paced environment. Strong collaboration and teamwork skills. Adaptability and willingness to embrace new technologies and processes. 

Understanding of software development lifecycle principles and technology-enabled business processes. Knowledge of client support methodologies and customer service best practices. Understanding of CRM systems, databases, client portals, and business applications. Knowledge of user acceptance testing (UAT), system administration, and change management principles. Familiarity with reporting tools and business process improvement methodologies. Understanding of information security and data privacy best practices.