BRIEF DESCRIPTION:-
The Breakdown Clerk/Service Advisor role involves managing truck breakdowns, coordinating with service providers for timely repairs, and maintaining accurate records. The successful candidate must be reachable 24/7 for support, possess strong organizational and communication skills, and have fundamental mechanical knowledge. A high school diploma, prior experience in a similar role, and a valid driver’s license are required.
Job Title: Breakdown Coordinator / Service Advisor: Bloemfontein Company: FS Personnel Recruitment
Description
Our esteemed client, a prominent transport company, is on the lookout for a methodical, determined and forward-thinking professional to manage truck breakdowns and guarantee timely and economical repairs. Applications from women are also welcome. Salary: Negotiable based on experience, to be discussed during the interview.
Working Hours & On-Call Responsibilities
Standard working hours are from 07:00 to 17:00, transitioning to night shift duties thereafter. The designated on-call team handles breakdowns outside regular hours. Nevertheless, the chosen candidate must remain reachable by phone 24/7 to provide support as needed by the on-call team. Remote support for weekend breakdowns is required from home, with telephone availability expected on Saturdays and Sundays. Weekend breakdown incidents are usually minimal.
Minimum Qualifications
High school diploma (Gr 12) or equivalent A minimum of one year’s experience in the role of Service Advisor or Breakdown Clerk (preferred) Fundamental mechanical knowledge and familiarity with vehicle terminology. A formal mechanic qualification is not mandatory. Outstanding organizational, coordination and follow-up abilities. Proficient supplier communication, with the confidence to address delays and escalate unresolved matters. Robust administrative, recordkeeping and numerical skills. Capability to multitask, solve problems and operate efficiently under pressure. Proficient computer user Fluency in English and Afrikaans Valid driver’s license and ownership of a reliable personal vehicle
Duties & Responsibilities
Manage breakdown assistance, liaise with service providers and oversee repairs. Engage in urgent follow-ups with suppliers to minimize vehicle downtime. Keep drivers, staff and management apprised of the status of breakdowns. Monitor breakdown expenses, review quotations and challenge unnecessary charges. Adhere strictly to warranty terms and procedures. Maintain precise breakdown records and ensure follow-through on outstanding issues. Perform all other tasks delegated by management.
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