BRIEF DESCRIPTION:-
The Business Analyst (Remote) role involves leading strategic, customer-focused initiatives for a global logistics operation, particularly in developing and managing the digital customer experience platform. Key responsibilities include defining product vision, managing product prioritization, overseeing execution and delivery, and leveraging AI and data analytics. Candidates must have 5+ years of experience in relevant fields, proficiency in product management, and strong analytical and stakeholder management skills.
Job Title: Business Analyst (Remote) Company: Datafin Recruitment
Join the ranks of a leading global logistics operation and contribute as a key member of our team by providing strategic, customer-focused, and process-oriented leadership as a Business Analyst. Your role will involve overseeing and developing our global digital customer experience platform, ensuring that business processes remain standardized, documented, and aligned with global standards.
This position merges product ownership with business analysis. The ideal candidate will demonstrate an in-depth understanding of customers, business processes, technology, UX, data, and emerging capabilities such as AI, translating these elements into a clear, executable roadmap and robust, tested solutions.
Candidates should possess 5+ years of experience in Digital Product Management, Product Ownership, Business Analysis, Digital Transformation, or Customer experience, preferably with a track record in managing customer-facing digital products or platforms. A comprehensive understanding of product discovery, road mapping, prioritization, user journeys, product analytics, and Agile delivery is essential. Additionally, familiarity with APIs, cloud platforms, integrations, data analytics, enterprise applications, and hands-on experience with AI and automation is required.
Key Responsibilities
- Define product vision and roadmap - Conduct customer discovery and business process analysis - Enhance digital customer experience and UX - Gather market and competitive intelligence - Leverage AI, data, and emerging technologies - Manage product prioritization and requirements - Oversee execution, testing, and delivery - Provide training, documentation, and support - Manage stakeholders effectively - Drive adoption and demonstrate business value
Requirements
- 5+ years in Digital Product Management, Product Ownership, Business Analysis, Digital Transformation, or Customer experience - Previous experience in business analysis - Proven experience in managing customer-facing digital products or platforms - Proficiency in product discovery, road mapping, prioritization, user journeys, product analytics, and Agile delivery - Knowledge of APIs, cloud platforms, integrations, data, analytics, and enterprise applications, along with practical experience in AI and automation - Experience working with UX/UI teams and a preference for intuitive design - Strong analytical, communication, presentation, and stakeholder management skills - Ability to operate across business, technology, and regional teams in a global, largely remote environment - Skill in managing competing priorities and making structured trade-off decisions - Proficient in Microsoft Word, Outlook, Excel, and PowerPoint - Familiarity with modern collaboration tools (Teams, Zoom, etc.) and product-management tools - Excellent written and spoken English, with the ability to read and interpret business cases, project plans, requirements, user guides, and procedure manuals
Preferred Qualifications
- Experience in Freight Forwarding, Logistics, Supply Chain, or another complex B2B environment - Experience with shipment visibility, customer portals, or B2B self-service platforms - Knowledge of business process improvement (Six Sigma, DMAIC, etc.) and Project Management experience - Experience with MS Visio or other process-mapping tools and SQL - Exposure to AI-enabled customer experiences or predictive analytics - Fluency in Spanish and/or Italian; international experience - College Degree in Business, Accounting, Marketing, Communications, International Logistics, or equivalent
Attributes
- Customer obsession - Product thinking - Business acumen - Strategic thinking - Design sensibility - Technology curiosity - Execution discipline - Influence without authority - Data-driven decision making
APPLY FROM SOURCE
Interested and qualified? Make sure you are logged in or register an account if you dont have one then click to goto Business Analyst (Remote) application page to apply.
APPLICATION INFORMATION
-
Make sure you are logged in and your email is verified (Register if you dont have an account).
-
Click the Apply Now button above.
-
Your default email application or application link will open.
-
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
-
Use a professional subject line such as Application for "Indicate Position"
-
Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
