Job DescriptionWe are seeking a detail-oriented and solutions-driven Business Analyst to bridge the gap between business needs and effective technology solutions. You’ll play a key role in understanding complex requirements, translating them into clear and practical solutions, and supporting successful delivery from concept through to implementation. The ideal candidate is a strong communicator, analytical thinker, and confident problem solver who can engage effectively with both business and technical stakeholders.
What you'll do:
Plan business analysis activities, clarify scope, define deliverables and support prioritisation across projects, enhancements and support items. Facilitate workshops, interviews and review sessions to elicit, validate and document requirements. Translate business needs into specifications, process flows, user stories, acceptance criteria and business rules. Apply HR and payroll domain knowledge to employee data, leave, payroll inputs, reporting, compliance, integrations and configuration requirements. Prepare requirement-linked test scenarios and test cases, support FAT and UAT, track defects, validate fixes, record evidence and confirm that agreed requirements are met before release or deployment. Liaise professionally between clients, users, consultants, developers, testers, project managers and support teams. Maintain accurate documentation, including decisions, assumptions, risks, dependencies and change requests. Support delivery through impact analysis, scope control, handovers, training input, release readiness and post-implementation support. Identify opportunities to improve functionality, user experience, process efficiency, reporting quality and supportability. Guide junior or less experienced business analysts where required and promote consistent analysis practices. Analyse end-to-end HR and payroll processes across modules such as recruitment, onboarding, employee data, ESS/MSS, training, performance, talent, reporting, integrations and payroll-impacting transactions. Produce high-quality functional specifications that clearly document the business problem, functional requirements, business rules, process flows, mock-ups, assumptions, dependencies, risks, open questions and acceptance criteria. Maintain traceability between client requirements, agreed scope, decisions, specification changes, test scenarios, defects, change requests and sign-off evidence. Lead clarification sessions with clients and internal teams to resolve ambiguity, confirm business rules, document decisions and move requirements toward sign-off. Prepare clear handover notes, release input, user guidance and support context so that implemented changes can be understood and supported after go-live.
Your Expertise5 + years of business analysis experience, preferably in software, HR technology, payroll systems, ERP, HCM or related environments. Experience documenting requirements, functional specifications, process flows, business rules, user stories and acceptance criteria. Experience supporting software delivery lifecycles, change control, test planning, defect management, FAT, UAT and release readiness. Working knowledge of HR and payroll processes, employee lifecycle data, leave, payroll inputs, statutory reporting, integrations and reporting requirements. Working exposure to process mapping, issue tracking, test management, SQL/database concepts, reporting tools and Microsoft Office/365 tools is advantageous. Experience engaging stakeholders at different levels and converting technical and non-technical inputs into practical delivery documentation. Practical experience in HRIS, HCM, payroll, ESS/MSS, recruitment, onboarding, performance, talent, training, position management, reporting or related enterprise business systems. Experience working in governed delivery environments where scope control, decision tracking, version history, change requests and formal client sign-off are required. Experience facilitating sessions with operational users, subject matter experts, managers and technical teams, including the ability to translate between business language and technical delivery needs.
QualificationsQualification Essential
Grade 12 Relevant tertiary qualification or equivalent practical experience in business analysis, information systems, HR, payroll, commerce or technology.
Preferred QualificationsBusiness analysis certification such as FTI, IIBA, CBAP, CCBA or equivalent. Additional training in Agile, software delivery, process mapping, testing or HR/payroll systems is advantageous
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