š OPPORTUNITY OVERVIEWSantam Insurance is actively recruiting for a Claims Service Consultant position in Free State. This is an excellent opportunity for professionals in the Insurance sector looking to advance their careers.
šÆ IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profileā¢ Experience Level: 2 - 4 years ā¢ Educational Background: Matric or equivalent ā¢ Industry Focus: Insurance ā¢ Location Preference: in Free State
š¼ WHY THIS ROLE MATTERSThe Claims Service Consultant position is an important role within the Insurance sector, offering meaningful career development and professional growth opportunities.
š CAREER DEVELOPMENT INSIGHTSThis role in Insurance offers valuable career progression opportunities aligned with your experience level and professional aspirations.
š APPLICATION GUIDANCEWhen applying for this Claims Service Consultant position, ensure your CV highlights: ā¢ Relevant experience matching the 2 - 4 years requirement ā¢ Educational qualifications in line with Matric ā¢ Specific achievements in the Insurance field ā¢ Any certifications or specialized training
š SOUTH AFRICA JOB MARKET CONTEXTThe Insurance sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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CAREER OPPORTUNITYThis career opportunity is available at Santamās Motor Claims Department (South Region: Western Cape, Eastern Cape, Northern Cape and Free State) for a Motor Claims Service Consultant - Abuntex who will be based in FNB Building, Bloemfontein
WHAT WILL YOU DO?The purpose of this position is to process all the allocated Motor Claims and make them ready for an assessor to be appointed. CSC is the first point of contact for all claims and will be responsible for all queries on motor claim. This will include communication with the client, Intermediary and or Service Provider.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?Manage workload and instructions from system through any communication and or documents. Work closely with your teamĀ Required to check completeness and correctness of documents Responsible for all actions to get claim assessment ready and the appointment of the assessor Contact clients or intermediaries telephonically to obtain outstanding information and provide updates on claim progress. Required to follow up on claims to receive digital images and or any documentation necessary for Assessment Handle complaints, queries, all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Underwriters, either by telephone or by email Create services on Claims Center system for rentalĀ Responsible for arranging, manage rental requests, extensions & terminations Attend to your Review and daily activities on the Claims Center system
QUALIFICATIONS AND EXPERIENCEMatric Fully computer literate (MS Office) 2 - 4 yearsā claims experience Any previous claims handling, pre-support and or post support experience is advantageous Knowledge of Abuntex, BPM, Claims Center and Codeplex (SPM) will be an advantage
KNOWLEDGE AND SKILLSĀ Ability to verify and interpret policy and appraisal detail. Good communication skills. Telephonic skills. Ability to handle conflict and negotiate. Basic business ethics.Ā
PERSONAL ATTRIBUTESĀ Problem solving. Information Seeking Producing creative solutions. Adapting to changing circumstances. Performing under pressure. Deciding & initiating action. Teamwork and cooperation Customer Service Orientation
How To Apply
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
