Collections Agent (Finchoice) COL-004 Cape Town

📌 OPPORTUNITY OVERVIEW:-Weaver Fintech Ltd is actively recruiting for a Collections Agent (Finchoice) COL-004 position in Cape Town. This is an excellent opportunity for professionals in the Finance / Accounting / Audit sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 1 year • Educational Background: Matric or equivalent• Industry Focus: Finance / Accounting / Audit• Location Preference: in Cape Town

💼 WHY THIS ROLE MATTERS:-Financial professionals like Collections Agent (Finchoice) COL-004 are vital for organizational stability and compliance. This role offers the opportunity to impact business strategy and financial health.

📈 CAREER DEVELOPMENT INSIGHTS:-With 1 year of experience, you're at an ideal point to expand your expertise in Finance / Accounting / Audit. This role offers growth opportunities and skill development.

📋 APPLICATION GUIDANCE:-When applying for this Collections Agent (Finchoice) COL-004 position, ensure your CV highlights:• Relevant experience matching the 1 year requirement• Educational qualifications in line with Matric• Specific achievements in the Finance / Accounting / Audit field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Finance / Accounting / Audit sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

**Job Title: Debt Recovery Specialist (FinChoice) COL-004** **Company: Weaver Fintech Ltd**

**Reference Number: 206671**

**Vacancy Details** **Employer:** Weaver Fintech Ltd

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**Company Overview:** Weaver FinTech Group is a pioneering digital financial services provider, linking consumers to advanced methods for payments, borrowing, and safeguarding their essentials. Our brands—Pay Just Now and FinChoice—empower millions of South Africans through cutting-edge Payments, Lending, and Insurance solutions. We operate on a foundation of data-driven strategies, fostering collaboration, innovation, and a shared purpose: to simplify digital finance, making it more inclusive and personal. If you seek a role that allows you to make a tangible difference in lives, delve into the Fintech industry, and engage with diverse products, projects, and technologies, then FinChoice is your destination.

**Role Purpose:** The successful candidate will manage the telephonic collection of overdue payments from customers to secure cash flows, minimize bad debts, mitigate write-off risks, and re-establish relationships with delinquent clients.

**Key Performance Areas:**

**Revenue Generation:** - Collect payments from customers with 60-90 days of delinquency within a 30-day timeframe on profile 0 – 2+ accounts. - Secure “promise to pay” commitments from customers. - Rehabilitate and educate customers on their payment profiles. - Achieve daily collection objectives.

**Efficiency and Productivity:** - Negotiate payments with customers in adherence to call script guidelines, within dialer time, and meet departmental Key Performance Area (KPA) targets. - Complete lost time sheets daily. - Follow company systems, processes, policies, and procedures diligently. - Continuously seek opportunities to improve operational efficiencies.

**Customer Service:** - Maintain positive customer relationships through effective negotiation. - Provide courteous, efficient, and professional service.

**Quality Standards:** - Focus on accuracy to ensure precise and correct information is relayed to customers. - Record all customer interaction details and agreements accurately in the system.

**Qualifications & Accreditations:** - Grade 12 / Matric or Equivalent Qualification. **Experience & Skills:** - Minimum of 1 year of Collections experience in a Contact Centre. - Proficiency in verbal and written communication. - Availability to work shifts, weekends, and public holidays. - Clear credit and criminal record. - Computer literacy (Email, Internet, Word, and Excel).

**Attributes & Behaviors:** - Performance-driven and results-oriented with a strong desire to succeed. - Positive, energetic, and proactive attitude. - Attention to detail with a thorough and meticulous approach to work. - Excellent listening and interpersonal communication skills. - Team player capable of independent work.

**Legal & Compliance Requirements:** - Understanding of NCA (National Credit Act) Compliance. - Knowledge of NCR (National Credit Regulator). - Adherence to CFDC (Council for Debt Collectors) standards.