The overall purpose of the role
The role provides dedicated support to accelerate Customer Due Diligence (CDD) screening and remediation for existing business. The successful candidates will assist with customer information follow-ups, screening updates, data validation, reprocessing and tracking of outstanding CDD requirements. The role is time-bound and focused on improving throughput, reducing the Customer Due Diligence backlog and supporting regulatory compliance delivery by end-2026.
Key responsabilites
Conduct Customer Due Diligence screening and remediation activities in line with agreed processes and compliance requirements. Follow up on outstanding customer information and update progress accurately. Validate customer and business information received for completeness and quality. Reprocess cases where updated Customer Due Diligence requirements apply. Capture and maintain Customer Due Diligence information, screening outcomes and required supporting records. Update trackers, control registers and status reports for outstanding and completed cases. Escalate exceptions, missing information and process issues to the relevant team members. Support Risk and Compliance deliverables by meeting agreed turnaround times and quality standards.
Qualification
Matric / Grade 12 or equivalent qualification. Learner, internship or entry-level administration experience will be considered. Exposure to financial services, customer administration, risk, compliance or employee benefits will be advantageous. Ability to work in a fixed-term, high-volume remediation environment.
Knowledge and Skills
Organisational design, change and transformation expertise. Extensive knowledge of Talent Management, performance and leadership development practices. Strong analytical capability, including survey insights, people analytics and reporting. Advanced capability of HR systems and HC processes, information management and project tools. High organisational savvy, collaboration, conflict management and stakeholder engagement capability.
Personal qualities
Flexible and Adaptable - Rebounding from setbacks and adversity when facing difficult situations. Courage - Stepping up to address difficult issues, saying what needs to be said. Manages Complexity - Demonstrated ability and proven record to make complex decisions. Ensures Accountability - Holding self and others accountable to meet commitments. Plans and Aligns - Planning and prioritising work to meet commitments aligned to organisational goals
Core CompetenciesCultivates Innovation by creating new and better ways for the organisation to be successful. Client Focus - Building strong customer relationships and delivering customer-centric solutions. Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Resilience - Rebounding from setbacks and adversity when facing difficult situations.
How To Apply
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
