Job DescriptionWe are seeking a skilled and customer-focused Customer Service Engineer to join our team. The successful candidate will be responsible for providing high-quality technical support, troubleshooting, maintenance, and service to customers, ensuring that technical issues are resolved efficiently and that customers receive a consistently high standard of service.
What you'll do:
Rapid Incident Response: Provide immediate onsite support to diagnose and resolve technical issues, minimizing downtime and disruption to business operations. Security & Compliance Support: Perform proactive monitoring, maintenance, and security checks to reduce the risk of cybersecurity incidents, data loss, and compliance gaps. IT/OT Collaboration: Facilitate close collaboration between IT, OT, and operational teams to ensure effective integration, coordination, and resolution of technical issues. Business-Specific Technical Support: Provide tailored technical solutions aligned to the organisation’s unique operational requirements and evolving technology environment. Cost Management: Reduce reliance on external contractors and emergency call-outs by providing dedicated onsite technical expertise, helping to control support costs. Technical Knowledge Retention: Develop and maintain an in-depth understanding of the organisation’s environment, systems, processes, and operational requirements. Proactive Maintenance: Conduct scheduled maintenance, health checks, inspections, and preventative activities to identify and address potential issues before they result in service disruption. Operational Continuity: Support the availability and reliability of critical IT and OT systems, helping ensure business operations continue with minimal interruption.
Your Expertise2-5 years of experience in IT and/or OT support roles Experience working in an industrial or manufacturing environment
QualificationsCertifications
CompTIA A+, Network+, or Security+ Cisco CCNA or CCNP ITIL Foundation certification Microsoft Azure Certification (AZ900, AZ104) Industrial automation certifications
Qualification Essential Competency
Associate's or Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field Relevant certifications or training in IT and OT technologies may be considered equivalent to formal education
Technical SkillsKnowledge of manufacturing systems, processes, and equipment Experience with OT protocols and devices (e.g., HMIs, sensors) Familiarity with industrial network architectures (e.g., Ethernet, Wi-Fi) Strong administrative and housekeeping skills in Active Directory and Azure EntraID Knowledge in SCCM and SCOM Some Experience in SQL maintenance / troubleshooting Hand-on End User device management, troubleshooting and repairs Knowledge in Access Control, Printers, Collaboration, Handheld devices and Mobile Devices Proficiency in operating systems (Windows, Linux, etc.) Knowledge of network protocols, devices, and architectures Experience with industrial control systems (ICS), supervisory control and data acquisition (SCADA) systems, and programmable logic controllers (PLCs) Familiarity with cybersecurity principles and practices Understanding of data backup and recovery procedures Experience with IT service management frameworks (ITIL) and Service Now
Soft SkillsExcellent problem-solving and analytical skills Strong communication and collaboration skills Ability to work independently and as part of a team Effective time management and prioritization skills Customer-focused approach
How To Apply
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Note: Only shortlisted candidates are contacted.
