FNOL Junior Claims Technician Gauteng

BRIEF DESCRIPTION:-

The FNOL Junior Claims Technician role involves handling new claims, authorizing Fast Track claims, and appointing service providers within agreed Service Level Agreements. Key responsibilities include claims intake, data entry, initial assessment, coordination, compliance, and follow-up with claimants. To be successful, the candidate should possess at least 2 years of experience in customer service, insurance, or claims handling, a high school diploma or equivalent, and basic understanding of insurance policies and claims processes.

**Job Title:** FNOL Junior Claims Technician

**Company:** Guardrisk

**Role Overview:**

We are seeking a highly skilled and detail-oriented FNOL Junior Claims Technician to join our team. As a key member of our claims department, you will be responsible for handling new claims received from brokers, appointing service providers within the agreed Service Level Agreement (SLA), and authorizing Fast Track Claims. If you possess excellent customer service skills, a passion for insurance, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

**Requirements:**

To be successful in this role, you will need to possess the following qualifications and experience:

• A high school diploma or equivalent (required) and an NQF Level 4 qualification in insurance (desirable) * At least 2 years of experience in customer service, insurance, or claims handling * Basic understanding of insurance policies, coverage, and claims processes (a plus) * Office-based experience in a fast-paced call center environment

**Key Responsibilities:**

As an FNOL Junior Claims Technician, you will be responsible for the following duties and responsibilities:

**Claims Intake:**

• Receive new claims from the designated mailbox and register them within the agreed SLA * Validate cover and appointment of service providers, ensuring all necessary information is available at the registration stage * Verify essential information, including policy details, date and time of the incident, incident address, description of the loss, and contact information * Authorize replacement or repairs on Fast Track claims within the claims mandate

**Data Entry and Documentation:**

• Accurately enter claim details into the Ski system * Ensure all information is complete and consistent for further processing

**Initial Assessment:**

• Appoint the relevant service provider on claims if all necessary information is available and cover is confirmed * Identify potential red flags, such as fraudulent claims or coverage issues

**Coordination:**

• Route claims to the appropriate claims technicians or departments based on the type and severity of the loss * Collaborate with other teams, such as underwriting as needed * Collaborate and follow up with service providers

**Compliance:**

• Ensure all claims are handled in compliance with company policies, regulatory requirements, and industry standards

**Follow-Up:**

• Follow up with claimants to obtain missing information or documentation

**Key Competencies:**

• Excellent verbal and written communication skills to interact with claimants and internal teams effectively * Strong customer service orientation with the ability to handle stressful situations empathetically * High level of accuracy in data entry and documentation * Ability to quickly assess situations and make decisions * Ability to prioritize tasks and manage time effectively in a fast-paced environment * Proficiency in using claims systems, Microsoft Office, and other relevant tools

**Application Deadline:** 1st November, 2026