BRIEF DESCRIPTION:-
The Motor Wreck Desktop Assessor role involves conducting remote technical and financial assessments of vehicle damage from motor accidents using digital media and claim documentation. Key responsibilities include verifying repair estimates, ensuring claim integrity, and managing strict turnaround times while using estimating software like Abuntex. Required qualifications include a technical trade certification, professional registration, and at least two years of digital assessing experience in an insurance setting.
JOB ANNOUNCEMENT
POSITION: Motor Wreck Desktop Assessor COMPANY: Sanlam Group
POSITION OVERVIEW
This opportunity is located within the Motor Claims: Wreck and Salvage Department and will be situated in Parktown.
POSITION RESPONSIBILITIES
Santam’s Motor Claims division invites applications for a Motor Wreck Desktop Assessor, whose role is to conduct detailed, remote technical and financial assessments of vehicle damage from motor accidents using high-resolution digital media and claim documentation. Key duties include safeguarding financial outcomes by verifying repair estimates through Abuntex to ensure cost accuracy and determining repair versus total loss outcomes. Additionally, the role ensures claim integrity by cross-verifying visual damage against accident reports to prevent fraud and drives service efficiency by adhering to strict turnaround SLAs and collaborating with Service Providers and stakeholders.
KEY SUCCESS FACTORS
RESPONSIBILITIES
• Digital Evaluations: Examine high-resolution photographs, video streams, and digital claim files provided by repair shops or clients • Estimate Verification: Utilize computerized estimating software such as Abuntex or Audatex to analyze, negotiate, and adjust digital quotes. • Remote Verification: Assess digital evidence to confirm that visible vehicle damage corresponds with accident descriptions. • Parts & Rate Optimization: Review and adjust labour hours, paint costs, and parts selections, promoting the use of certified aftermarket parts where applicable. • Total Loss Assessment: Calculate vehicle market values remotely against repair estimates to promptly identify and process structural write-offs. • SLA Management: Achieve quick turnaround times for digital authorizations to reduce vehicle downtime and client car rental expenses. • Digital Communication: Resolve repair methodology disputes with Motor Body Repairers (MBRs) through digital portals, emails, and phone calls.
KEY PERFORMANCE INDICATORS (KPIs)
• Digital Assessments • Stakeholder Satisfaction • SLA Management • Query Resolution • Training Delivery & Completion Rate • Financial Decision Making • Time Management
QUALIFICATIONS AND EXPERIENCE
REQUIRED
• Grade 12 / Matric certificate • Technical Trade: Qualified Panelbeater, Spray Painter, or Motor Mechanic (red seal trade test certificate preferred) • Professional Registration: Registered Member of the Vehicle Damage Quantifier Governing Body (VDQGBSA) • Experience: 2+ years of digital/desktop assessing experience in an insurance setting, or 5+ years as a workshop estimator • System Proficiency: Advanced skills in Abuntex / Audatex and insurance claim management workflows • Vehicle Valuation: Expertise in vehicle valuation via live market test and Mead & McGrouther code • Modern Desktop Skills: Comfort navigating multiple digital platforms simultaneously, and proficiency in advanced imaging software for remote detection of hidden vehicle defects • Relevant Diploma or Certificate in Short-Term Insurance considered advantageous
PREFERRED
• Experience with insurance claims systems and salvage auction platforms • Familiarity with TCF, POPIA, and insurance regulatory frameworks
SKILLS AND COMPETENCIES
SKILLS
• Technical Precision: Keen attention to detail in identifying structural, electrical, or mechanical faults • Negotiation Skills: Ability to assertively but fairly contest repair methods and costs from panel beaters • Resilience: Capability to handle pressure, manage tight service level agreements (SLAs), and address customer complaints calmly • Analytical Thinking: Skill in evaluating financial calculations to swiftly determine if a vehicle is repairable or economically unviable
BEHAVIOURAL COMPETENCIES
• Attention to detail and high accuracy • Strong written and verbal communication • Customer-focused attitude • Problem-solving ability • Professionalism, integrity, and sound judgment • Ability to work under pressure and manage workload • Driving Strategy • Enabling Innovation • Talent Enablement • Change Leadership
APPLY FROM SOURCE
Interested and qualified? Make sure you are logged in or register an account if you dont have one then click to goto Motor Wreck Desktop Assessor application page to apply.
APPLICATION INFORMATION
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
