Front of House - Team Leader Gauteng

Bidvest Facilities Management is actively recruiting for a Front of House - Team Leader position in Gauteng. This is an excellent opportunity for professionals in the Hospitality / Hotel / Restaurant sector looking to advance their careers.

• Experience Level: 10 years • Educational Background: Diploma or equivalent • Industry Focus: Hospitality / Hotel / Restaurant • Location Preference: in Gauteng

The Front of House - Team Leader position is an important role within the Hospitality / Hotel / Restaurant sector, offering meaningful career development and professional growth opportunities.

This role in Hospitality / Hotel / Restaurant offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Front of House - Team Leader position, ensure your CV highlights: • Relevant experience matching the 10 years requirement • Educational qualifications in line with Diploma • Specific achievements in the Hospitality / Hotel / Restaurant field • Any certifications or specialized training

The Hospitality / Hotel / Restaurant sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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As a Front of House Team Leader, you will oversee the daily operations of our front-facing services, ensuring an exceptional experience for customers. This role focuses primarily on hospitality management, staff supervision, and customer service excellence within a dynamic environment. You will play a crucial role in maintaining the brand's standards and fostering a welcoming atmosphere for all guests.

Lead and manage the front of house team to deliver outstanding customer service consistently. Oversee daily front-of-house operations, ensuring smooth and efficient service. Train and mentor team members, promoting professional development and a positive workplace culture. Handle customer inquiries and complaints with professionalism, providing solutions to enhance guest satisfaction. Monitor service quality and adherence to company policies and procedures. Collaborate with other departments to ensure seamless operations and exceptional service delivery. Assist in scheduling shifts and managing staff attendance to maintain workflow and productivity. Conduct regular performance assessments and provide constructive feedback to team members.

Grade 12 Valid Drivers License Diploma in Hospitality 10 years experience in hospitality Proven track record in a front-of-house or hospitality supervisory role. Strong customer service orientation with excellent communication skills. Demonstrable experience in staff management, training, and development. Ability to multitask in a fast-paced environment while maintaining a keen attention to detail. Proficient in conflict resolution and problem-solving, with a proactive approach to service challenges. Familiarity with health and safety regulations within the hospitality industry.

Preferred Qualifications

Previous experience in a high-volume hospitality setting. A relevant hospitality or management qualification. Knowledge of point-of-sale systems and inventory management. Additional language skills to enhance service delivery to diverse customers.