Linen Room Manager Gauteng

Sun International is actively recruiting for a Linen Room Manager position in Gauteng. This is an excellent opportunity for professionals in the Hospitality / Hotel / Restaurant sector looking to advance their careers.

• Experience Level: 6 years • Educational Background: Matric or equivalent • Industry Focus: Hospitality / Hotel / Restaurant • Location Preference: in Gauteng

The Linen Room Manager position is an important role within the Hospitality / Hotel / Restaurant sector, offering meaningful career development and professional growth opportunities.

This role in Hospitality / Hotel / Restaurant offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Linen Room Manager position, ensure your CV highlights: • Relevant experience matching the 6 years requirement • Educational qualifications in line with Matric • Specific achievements in the Hospitality / Hotel / Restaurant field • Any certifications or specialized training

The Hospitality / Hotel / Restaurant sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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The Linen Room Manager forms part of the Housekeeping team and is responsible for supervising linen room and uniform operations, ensuring the effective laundry, storage, issuance, control, and maintenance of hotel linen, towels, and employee uniforms in accordance with Sun standards and regulations. The role ensures operational excellence by maintaining appropriate stock levels, controlling linen and uniform inventories, coordinating outsourced laundry services, and supporting exceptional guest service. The Linen Room Manager may also oversee valet services, garment repairs, and alterations for guests during their stay. Working collaboratively with internal teams and external service providers, the role contributes to enhancing guest satisfaction, operational efficiency, revenue growth, and overall profitability through the delivery of high-quality housekeeping support services.

Key Performance AreasLinen, Laundry and Inventory Management

Monitor and maintain par stock levels of linen, amenities, housekeeping equipment, and cleaning chemicals in accordance with Standard Operating Procedures (SOPs). Manage and monitor inventories against linen, uniform, and fixed asset registers. Ensure cleaning carts are accurately stocked with linen and amenities for guest room servicing. Monitor the return of excess stock and supplies from cleaning carts at the end of each shift. Ensure linen and laundry supplies are ordered and controlled according to occupancy levels. Coordinate the laundering of hotel linen and employee uniforms with external service providers. Monitor laundry processes and track levels of condemned or damaged linen. Participate in and facilitate monthly stock control and inventory procedures.

Uniform Management

Supervise uniform inventory, including receiving, issuing, recording, and tracking employee uniforms. Oversee the repair, maintenance, and replacement of staff uniforms as required. Maintain accurate records relating to uniform allocation and usage.

Equipment and Chemical Control

Ensure housekeeping equipment is maintained and operating efficiently. Monitor the allocation, usage, and control of cleaning chemicals. Report equipment faults and maintenance requirements promptly.

Guest Service

Facilitate valet, garment repair, and alteration services for guests as requested. Greet guests professionally and respond to queries, requests, and complaints promptly and courteously. Ensure a positive guest experience through efficient and quality service delivery.

People Management and Development

Identify employee training needs and facilitate on-the-job training, coaching, and development. Conduct onboarding and induction processes for new housekeeping employees. Manage staff scheduling, duty rosters, and work allocations based on business occupancy levels. Conduct shift briefings, handovers, and prepare shift reports. Monitor employee appearance, attendance, productivity, and adherence to company standards.

Quality Assurance and Compliance

Monitor adherence to SOPs and housekeeping quality standards. Conduct regular quality assurance inspections and audits. Develop and implement processes and quality controls for linen, laundry, and uniform management. Ensure linen room and uniform areas remain clean, safe, and compliant with health and safety requirements.

Reporting and Stakeholder Management

Provide regular feedback and reports to management regarding operational performance, inventory levels, staffing matters, and challenges. Collaborate with business partners and outsourced service providers to ensure service standards are maintained and continuously improved.

Key Success Measures

Linen and uniform availability maintained at required par levels. Accurate inventory and stock control records. Effective management of outsourced laundry services. Compliance with SOPs, quality, and safety standards. Positive guest feedback and timely resolution of complaints. Well-trained, productive, and engaged team members. Effective cost control and minimisation of linen losses and wastage.

Grade 12 (Matric) is essential. A Diploma in Hotel Management or a related hospitality qualification will be advantageous.

Minimum of 6 years' experience in housekeeping operations. Experience in a Linen Room Supervisor role or similar supervisory housekeeping position. Experience in managing linen, laundry, and uniform control processes. Experience working with industrial cleaning equipment, machinery, and cleaning products. Experience in stock control, inventory management, and housekeeping administration.

Skills and Knowledge

Sound knowledge of housekeeping, linen room, laundry, and uniform management procedures. Knowledge of stock control, inventory management, and record-keeping practices. Understanding of housekeeping Standard Operating Procedures (SOPs), health and safety standards, and quality assurance practices. Good planning, organisational, and supervisory skills. Effective communication and interpersonal skills. Ability to provide excellent guest service and resolve guest complaints professionally. Competent in staff scheduling, training, coaching, and performance monitoring. Ability to work under pressure in a fast-paced hospitality environment. Proficiency in the use of housekeeping equipment and cleaning chemicals. Must have manual dexterity. Physical mobility and stamina required to perform operational duties. Willingness to work overtime and flexible hours in line with operational requirements, including weekends and public holidays.