Policy Service Administrator - 12 month contract Johannesburg CBD

Rand Mutual Admin Services is actively recruiting for a Policy Service Administrator - 12 month contract position in Johannesburg CBD. This is an excellent opportunity for professionals in the Insurance sector looking to advance their careers.

• Experience Level: 2 - 3 years • Educational Background: Matric or equivalent • Industry Focus: Insurance • Location Preference: in Johannesburg CBD

The Policy Service Administrator - 12 month contract position is an important role within the Insurance sector, offering meaningful career development and professional growth opportunities.

At the 2-3 year mark in Insurance, you can leverage your foundational knowledge to take on more complex responsibilities and leadership opportunities.

When applying for this Policy Service Administrator - 12 month contract position, ensure your CV highlights: • Relevant experience matching the 2 - 3 years requirement • Educational qualifications in line with Matric • Specific achievements in the Insurance field • Any certifications or specialized training

The Insurance sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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Salary: Market Related Job Type: Contract Sectors: Insurance Reference: RM-920 Job Type: Contract Sectors: Insurance Reference: RM-920 Sectors: Insurance Reference: RM-920 Reference: RM-920

Employer: Rand Mutual Admin Services

As the Policy Services Administrator, you will be responsible for providing general support to internal and external stakeholders and ensuring smooth transaction of the processing of all changes on policies.

As the Policy Services Administrator, you will be responsible for providing general support to internal and external stakeholders and ensuring smooth transaction of the processing of all changes on policies. You will be responsible for checking, validating and capturing all amendment, cancellation requests and supplying all requested documentation to brokers and schemes.

Data Capturing

Ensure that amendment requests are captured accurately and timeously on the system.

Data Validation

Ensure that data is accurate and where necessary, request corrected data from stakeholder Process external Approval process to ensure correct capturing of changes requested Ensure that rejections are sent to stakeholder and follow ups are done for corrected information.

Reporting on Progress

Accurate and regular recording of received applications on Sales Register Ensure accurate and regular reporting on application volumes and status upload Control and report on daily application quality and submissions Updates and maintains policy records on the administration system.

Policy Maintenance

Processing of policy details into the correct schemes on the administration system Clearly communicates and confirms policy amendments timeously to the client Ensure communication framework is adhered to.

General Administration

Saving supporting documents in the shared drive and ensuring proper indexing is done Maintains up-to-date records in a systematic and organised manner Documents all information according to standard operating procedures.

Personal Development

Attend and complete training on all RMA products Attend and complete training on all relevant systems Complete and obtain RE and FAIS qualification Ensure all RMA mandatory training is attended.

We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.

Closing date: 5th October 2026

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Grade 12qualification/Matric Certificate NQF Level 5 Higher Certificate and Advanced National (Vocational) Certificate or equivalent or relevant experience Atleast 2 years’ administration experience Proven administration record Computer Literacy At least 1 year experience in a data capturing or administration position Insurance or Financial Services experience (Advantageous).