Product Coach Gauteng

Discovery Limited is actively recruiting for a Product Coach position in Gauteng. This is an excellent opportunity for professionals in the Insurance sector looking to advance their careers.

• Experience Level: 5 years • Educational Background: Matric or equivalent • Industry Focus: Insurance • Location Preference: in Gauteng

The Product Coach position is an important role within the Insurance sector, offering meaningful career development and professional growth opportunities.

This role in Insurance offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Product Coach position, ensure your CV highlights: • Relevant experience matching the 5 years requirement • Educational qualifications in line with Matric • Specific achievements in the Insurance field • Any certifications or specialized training

The Insurance sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

---

Key Purpose 

To oversee and be responsible for, but not limited to, all training for the Insure Claims area. To design and develop Training Programmes and Material by applying the ADDIE principles according to high quality standards of the Insure Select business and to evaluate training cycles and update material when necessary. This involves the process of identifying the skills, knowledge, information and attitude gaps of a targeted audience and creating, selecting or suggesting learning experiences that close this gap, based on instructional theory and best practices from the field.

 Areas of responsibility may include but not limited to

Complete the full Training Cycle (Assess needs, plan, develop, coordinate, train, monitor and evaluate) Identify Performance, skills, knowledge, information and attitude gap analysis for the Insure Claims Department. Design, outsource and/or suggest learning experiences to fill identified performance gaps within the Insure Claims Department including soft skill training. Assess the impact of training interventions on employee performance. Develop, implement and facilitate onboarding training for new employees. Update and implement all standard operating procedure (SOP’s) for Insure Claims Develop, implement and facilitate training programmes for existing staff to ensure continued alignment to business products, SOP’s and processes. Ensure high level of customer service through appropriate training, development and coaching initiatives. Conduct audits to identify training gaps and ensure these identified gaps are filled timeously.  Change influencer – can help manage change, must assist in influencing teams in a positive manner and be cognisant of all issues and challenges within the Insure Claims area. Be the Quality custodian ensuring improved quality delivery through training and coaching initiatives. Inclusive of managing the quality assessment questions & dashboard. Drive a Culture of Customer service excellence. Deliver training for product launches, systems and new products. Report on outcome of training considering the Insure Claims strategic deliverables. Provide training that enhances the technical skills of the Insure Claims Consultant as professionals, ensuring they have a deep understanding of insurance policies, coverage, and claims procedures.

Knowledge, technical skills and expertise:

Short Term Insurance Knowledge

Knowledge and understanding of the Personal Lines short term insurance products and services and how that can be used to meet customer needs.

Instructional Design

Ability to create engaging and effective training programs tailored to the needs of the audience.

Communication

Strong verbal and written communication skills to clearly convey complex information.

Customer Service

Proficiency in handling customer queries and providing excellent service to ensure customer satisfaction.

Technical Proficiency

Familiarity with e-learning tools and other training technologies.

Analytical Skills

Ability to analyze feedback and performance data to continuously improve training programs.

Adaptability

Flexibility to adapt training methods to different learning styles and evolving industry trends.

Claims Knowledge

Knowledge and understanding of the Personal Lines short term claims processes and how that can be used to meet customer needs.

Education and Experience

Matric (Essential) Minimum of 5 years’ experience in the Short-Term Insurance industry (Essential) Minimum of 1 years’ training and coaching experience (Essential) Minimum of 2 years' claims processing experience (Essential) Discovery Insure experience (Advantageous) Change Management (Advantageous) Project Management (Advantageous) Coaching or training certification or similar (Advantageous)