Regional Manager: Customer Services KwaZulu-Natal

📌 OPPORTUNITY OVERVIEW:-Ntice Search is actively recruiting for a Regional Manager: Customer Services position in KwaZulu-Natal. This is an excellent opportunity for professionals in the Logistics sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 10 years • Educational Background: Bachelor or equivalent• Industry Focus: Logistics• Location Preference: in KwaZulu-Natal

💼 WHY THIS ROLE MATTERS:-The Regional Manager: Customer Services position is an important role within the Logistics sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Logistics offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Regional Manager: Customer Services position, ensure your CV highlights:• Relevant experience matching the 10 years requirement• Educational qualifications in line with Bachelor• Specific achievements in the Logistics field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Logistics sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Regional Manager: Customer Services Company: Ntice Search

Salary: Market Related

Job Type: Permanent

Sectors: Manufacturing

Reference: 73645

Vacancy Details

Employer: Ntice Search

An exhilarating leadership role is available for a seasoned supply chain expert in KwaZulu-Natal, tasked with advancing operational efficiency, enhancing customer satisfaction, and guiding proficient teams in a dynamic manufacturing setting. A premier FMCG manufacturer is looking for a vibrant, commercially savvy Regional Manager: Customer Services to direct regional customer service, warehousing, distribution, and fleet operations. This crucial position provides the chance to shape service delivery, minimize operational costs, fortify customer and supplier connections, and cultivate a culture of accountability, efficiency, and perpetual improvement.

Reporting to the Regional Executive: Supply Chain, the chosen candidate will play a pivotal role in ensuring smooth operations, maintaining superior quality standards, and achieving outstanding customer service outcomes.

KEY PERFORMANCE AREAS

• Oversee fleet management in accordance with RTQS and RTMS requirements, including crafting well-founded business cases for commercial fleet acquisitions, managing the regional forklift fleet, and supervising employees.

• Guarantee the quality and precision of all products delivered to customers.

• Lead and manage the internal sales team, promoting exceptional customer service and streamlined order management.

• Supervise raw materials warehouses and teams, ensuring consistent adherence to operational standards.

• Maintain high housekeeping standards across all departments, including yards and offices.

• Conduct accurate weekly and monthly stocktakes, investigating all variances and reporting findings to the Regional Executive.

• Address customer returns, delivery failures, and incomplete loads, ensuring effective corrective actions, transparent communication, and proper resolutions.

• Forge and nurture robust relationships with internal and external suppliers, customers, and stakeholders.

• Formulate and inspire annual capital expenditure (CAPEX), raw materials, and distribution budgets, ensuring adherence to approved budget limits.

• Implement efficient systems to monitor, control, and reduce operating costs.

• Promote positive employee morale, engagement, and a culture of accountability and performance.

• Report monthly benchmarks on key logistics ratios and operating costs to the Regional Executive.

• Achieve a 99% service delivery target and prioritize customer satisfaction across the team.

• Foster strong inter-branch and cross-functional relationships, collaborating to resolve challenges and enhance service delivery.

• Ensure compliance with FSSC, ISO, and other relevant standards, embedding these requirements into daily operations and team performance indicators.

MINIMUM REQUIREMENTS AND COMPETENCIES

The ideal candidate must fulfill the following criteria

• A relevant degree in Supply Chain Management is essential.

• Minimum of 10 years’ experience in warehousing, distribution, and/or transport, including at least five years in a managerial role.

• Strong computer proficiency, especially in MS Office tools.