Service Advisor Kia South Africa (Pty) Ltd - IMFRG - Edenvale KwaZulu-Natal

The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.

To deal with all customers and coordinate service work and time To act as liaison between service customers and dealership To promote the sales of labour and parts  Maintain service appointment list  Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy  Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs) Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs Settle customer complaints promptly  Explain to the customer work performed and parts replaced when presenting the invoice  Inform the Service Manager about trends in customer appointments, and shop performance  Inform the sales department of the customers intention or possible intention to trade or sell  Perform test drive after completion of repairs if necessary  Attend training that the distributor provides for Service Advisor Maintain neat and tidy appearance for greeting customer Develop communication skills to reinforce customer relationship Conform to warranty policies  Keep on top of work in progress Cash outstanding 

Matric Certificate  3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge Kia brand background would be an added advantage 

Occupational Health and Safety  Trust and Integrity

Closing Date 13 August 2026