📌 OPPORTUNITY OVERVIEWVirgin Active South Africa (Pty) Ltd is actively recruiting for a Service Ambassador position in Cape Town. This is an excellent opportunity for professionals in the Sales / Marketing / Retail / Business / Development sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 1 - 3 years • Educational Background: Matric or equivalent • Industry Focus: Sales / Marketing / Retail / Business / Development • Location Preference: in Cape Town
💼 WHY THIS ROLE MATTERSSales and marketing roles like Service Ambassador are key revenue drivers. This position offers direct impact on business growth and market expansion.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Sales / Marketing / Retail / Business / Development offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Service Ambassador position, ensure your CV highlights: • Relevant experience matching the 1 - 3 years requirement • Educational qualifications in line with Matric • Specific achievements in the Sales / Marketing / Retail / Business / Development field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Sales / Marketing / Retail / Business / Development sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Salary: Market Related Job Type: Permanent Sectors: Sales Health Fitness & Beauty Reference: 204120 Job Type: Permanent Sectors: Sales Health Fitness & Beauty Reference: 204120 Sectors: Sales Health Fitness & Beauty Reference: 204120 Reference: 204120
Vacancy DetailsEmployer: Virgin Active South Africa (Pty) Ltd
Your Purpose... The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House DutiesControl access into the facilityCommunicate and provide information to staff, members and prospective membersDeliver on member needs and experiences from entry to exitAdhere to operational standards, and administration policies and procedures Engaging with MembersDeliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targetsDrive digital engagement with members on our various platforms as our digital offering evolvesExpose members to online or digital exercise offerings that are personalised / tailored to meet individual member needsRetain membersBuild member relationsResolve complaints for each member or incidentEngage members to our fitness initiatives (events) to increase member retention Delivering the Member Floor Experience Promote safe exerciseManage member adherence to club rules and standardsManage member adherence to safety protocolMaintain the cleanliness of the floorParticipating in Ongoing Training & Self-Development
Our Minimum Requirements... We cannot live without... Grade 12 Senior Certificate or NQF Level 4 equivalentSuccessful completion of Reception AcademyGood understanding and knowledge of digital platformsSound knowledge of Virgin Active exercise experiencesComprehensive understanding of the customer journey and the desired customer experienceSound knowledge of club rules, operating standards and safety protocolMinimum of 12 months experience within a face to face customer facing roleProven ability to resolve member questions and queriesEmbody the business valuesPeople centricPassionate about exerciseWe’d like you to have… Adaptability (must be able to adapt to a fast paced, changing environment)Be curious (must be willing to succeed, seek opportunities to learn and grow)Have a winning mentality (must be willing to go over and above to achieve success)Must be motivated to achieve success. A commitment to making a difference in people’s lives. A Growth mindsetThe ability to work independently. Trustworthiness (must always act in doing the right thing)A drive to create moments of magic for our members. The ability to make decisions and take ownership and responsibility for the decision. Action orientationAdminister First Aid (valid First Aid Level 1 certificate)Excellent relationship-building skillsProblem-solving skillsGood communication skillsAbility to resolve conflictWe'd love you to have... Wellness knowledge, beyond the health clubThe ability to make quick and bold decisions. The ability to be agile. The ability to be collaborative. High Interpersonal skills (EQ)
How To Apply
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Click the Apply Now button above.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
