We are seeking a skilled Technical Implementation Consultant to lead the technical deployment, configuration, integration, and optimization of the Diligent ACL and Robotics Platform for our enterprise clients. The consultant will work closely with internal audit teams, risk and compliance stakeholders, IT departments, and project leadership to implement data-driven audit analytics and continuous monitoring capabilities. The ideal candidate will possess strong technical expertise in analytics, data integration, scripting, API's, and enterprise systems, with the ability to translate business requirements into scalable technical solutions.
Reason for vacancyTeam expansion
Reporting toHead of Services
Management level of roleThis is not a management role
Working environment & travelTeam-orientated environment. Driver's license or own transport is essential. Possible travel into the rest of Africa.
Working hoursRemote Role: 7:30am to 16:00pm or 08:00am to 16:30am when in the office and will ideally understand that there may be times that they need to work overtime on projects. When based at client sites, the individual will need to work the working hours stipulated by the client.
Key ResponsibilitiesInstallation & Configuration
Lead the installation, configuration and deployment of Diligent robots, connectors, and agents in client environments (on-premise or cloud). Support the setup of secure communication (VPN, SFTP, certificates, firewall configuration, etc.). Support deployment across development, testing, and production environments. Ensure data quality, integrity, security, and consistency across integrations
Analytics & AutomationDevelop and maintain scripts through Audit Command Language (ACL), HighBond Command Language (HCL) and Python to support automated deployments. Configure continuous auditing and continuous monitoring capabilities. Build dashboards, exception reports, and automated alerts. Optimize analytics performance and scalability.
Technical Support & TroubleshootingDiagnose and resolve platform, integration, and data-related issues. Provide technical support during testing, go-live, and post-implementation phases. Ensure system performance, reliability, and security compliance.
Stakeholder EngagementCollaborate with audit, compliance, risk, finance, and IT stakeholders to gather technical and business requirements. Translate business requirements into technical specifications and implementation designs. Provide regular progress updates, project risks and issue to PMO.
Training and SupportConducting training sessions (virtually or onsite) to ensure the client's users are ready and comfortable with the system. Ensuring the client can adopt best practices for using the software. Guide clients in leveraging reporting and analytics tools to derive actionable insights and drive continuous improvement.
Documentation and CommunicationPrepare and maintain comprehensive technical documentation including architecture diagrams, configuration documents, data mapping specifications, integration documentation, SOPs, and troubleshooting guides. Facilitate effective communication between technical and non-technical stakeholders. Conduct knowledge transfer sessions and provide technical handover documentation to client support teams.
AI CompetencyEffectively use AI-powered productivity tools to improve implementation efficiency, documentation, and solution delivery. Leverage generative AI to assist with requirements analysis, technical documentation, configuration guides, training materials, and knowledge management. Stay informed about emerging AI technologies and identify opportunities to enhance consulting practices and client value.
Required Skills and Experience
QualificationsBachelor's degree in Computer Science, Information Technology, or related discipline. Microsoft certification (desirable).
Professional Experience
3–5 years' experience in a technical consulting, implementation, or data analytics role. Experience working with SaaS platforms. Strong troubleshooting and problem-solving skills with the ability to analyse logs, errors, and connection issues. Ability to work on multiple concurrent client projects.
Technical Knowledge
Strong understanding of API integrations (REST, SOAP) and data connectivity protocols (ODBC, SFTP). Experience with data sources such as SQL Server, Oracle, PostgreSQL or cloud-based databases. Proficiency in scripting languages such as Python or SQL. Knowledge of network security concepts (firewalls, ports, certificates, encryption, and authentication methods. ERP backend knowledge. Experience using AI productivity tools (e.g., ChatGPT, Microsoft Copilot, GitHub Copilot, or similar) in a professional environment. Windows server and cloud deployment environments
Behavioural Skills & Soft Competencies
Strong work ethic with a commitment to excellence, accuracy, and attention to detail. Customer-focused with the ability to deliver exceptional service, transfer knowledge effectively, and conduct one-on-one training sessions. Able to perform effectively under pressure and meet strict deadlines while maintaining quality standards. Capable of working independently, self-managing tasks, and remaining focused in demanding environments. Adaptable and able to prioritise tasks effectively in response to changing business needs. Proactive self-starter with the ability to identify and mitigate project risks to support successful delivery.
What would make the applicant successful in the role?
The candidate must have strong interpersonal skills. Be self-motivated and a collaborative team player. You should have an inherent desire to succeed. Be DRIVEN. Can name more than three Star Wars characters.
