BRIEF DESCRIPTION:-
The Assistant Manager - Moorreesburg role involves supporting the Branch Manager in driving business success, ensuring exceptional customer experiences, and maintaining operational excellence. Key responsibilities include achieving sales targets, maintaining adequate staffing, ensuring high-quality products and services, and fostering customer satisfaction. The successful candidate will have a Grade 12 certificate, at least 2 years of experience in a similar management role, and significant experience in a Quick-Service Restaurant (QSR) environment.
**Job Title: Assistant Manager - Moorreesburg**
**About the Role**
We are seeking a highly skilled and experienced Assistant Manager to join our team at Hungry Lion's Moorreesburg branch. As a secondary point of accountability and responsibility, you will play a vital role in supporting the Branch Manager in driving business success, ensuring exceptional customer experiences, and maintaining operational excellence.
**Key Responsibilities**
As an Assistant Manager, you will be accountable for:
- Achieving and exceeding sales targets through effective sales strategies and team management - Maintaining adequate staffing with competent staff, focusing on recruitment, training, and development - Ensuring high-quality products and services by adhering to company standards and procedures - Fostering customer satisfaction through exceptional service, addressing concerns, and gathering feedback - Driving operational efficiencies by leveraging effective team management, planning, and organization
**Requirements**
To be successful in this role, you will need to possess the following qualifications and experience:
- A Grade 12 certificate with a minimum of 2 years of experience in a similar management role - A tertiary qualification is highly desirable, but not essential - Significant experience in a supervisory capacity within a Quick-Service Restaurant (QSR) environment
**Competencies**
We are looking for a candidate who demonstrates the following competencies
- **People Management and Leadership**: ability to inspire, motivate, and develop a high-performing team - **Effective Communication**: clear, concise, and respectful communication with colleagues, customers, and stakeholders - **Planning and Organising**: ability to set priorities, manage time, and meet deadlines - **Business Acumen**: understanding of business principles, financial management, and market trends - **Emotional Intelligence**: self-awareness, empathy, and effective conflict resolution - **Assertiveness**: confidence and ability to take ownership and make informed decisions - **Teamwork**: collaboration, cooperation, and contribution to a shared vision - **Interpersonal Skills**: building and maintaining strong relationships with colleagues, customers, and stakeholders - **Integrity**: honesty, transparency, and adherence to company policies and procedures - **Quality Orientation**: commitment to delivering exceptional products and services - **Client Centricity**: customer obsession, empathy, and a passion for delivering exceptional experiences - **Drive and Commitment**: energy, enthusiasm, and a relentless pursuit of excellence
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