eCommerce Product Coordinator - Old Khaki Cape Town

📌 OPPORTUNITY OVERVIEW:-Cape Union Mart International is actively recruiting for a eCommerce Product Coordinator - Old Khaki position in Cape Town. This is an excellent opportunity for professionals in the Sales / Marketing / Retail / Business / Development sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 2 - 4 years • Educational Background: Others or equivalent• Industry Focus: Sales / Marketing / Retail / Business / Development• Location Preference: in Cape Town

💼 WHY THIS ROLE MATTERS:-Sales and marketing roles like eCommerce Product Coordinator - Old Khaki are key revenue drivers. This position offers direct impact on business growth and market expansion.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Sales / Marketing / Retail / Business / Development offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this eCommerce Product Coordinator - Old Khaki position, ensure your CV highlights:• Relevant experience matching the 2 - 4 years requirement• Educational qualifications in line with Others• Specific achievements in the Sales / Marketing / Retail / Business / Development field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Sales / Marketing / Retail / Business / Development sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: eCommerce Product Coordinator - Old Khaki Company: Cape Union Mart International

Salary: Market Related

Reference: 207052

Job Type: Permanent

Sectors: Marketing Retail

Reference: 207052

Reference: 207052

Vacancy Details

Employer: Cape Union Mart International

We seek an organized and proactive eCommerce Product Coordinator to manage our online product catalogue, enhance product discoverability, and oversee website search and merchandising activities. This role is pivotal in ensuring accurate product representation, customer accessibility, and alignment with business objectives. The ideal candidate will thrive in a fast-paced eCommerce environment, exhibit a keen aptitude for systems, and have a commitment to delivering exceptional customer experiences. You will collaborate closely with various teams to ensure catalogue accuracy, support trade activities, and optimize the online experience.

Key Responsibilities

• Maintain the quality and precision of the online product catalogue. - Oversee product categorization, website search, merchandising, and product discoverability. - Guarantee products are available online within stipulated timelines. - Manage the full scope of product photography, from coordination to final updates. - Support trade and promotional activities through meticulous catalogue maintenance and merchandising. - Monitor catalogue, category, and search performance, aiding in optimization initiatives. - Identify and address issues affecting product visibility or customer experience. - Collaborate with stakeholders in Buying, Planning, Marketing, Photography Studio, Customer Service, and IT. - Promote process enhancements and continuous learning and development.

What We’re Looking For

• Experience in eCommerce, digital retail, or product catalogue management. - Excellent attention to detail and organizational skills. - Comprehensive understanding of product categorization, merchandising, and website search principles. - Strong systems aptitude and eagerness to learn. - Strong analytical and problem-solving abilities. - Ability to manage multiple priorities and meet deadlines. - Strong communication and collaboration skills. - Positive attitude, a willingness to learn, and a commitment to high-quality work.

Job Requirements

Knowledge, Experience & Qualifications

• 2-4 years of experience in eCommerce, digital retail, or product catalogue management. - Understanding of product catalogue management, merchandising, and website search principles. - Experience in managing product information, categorization, and discoverability. - Strong organizational and problem-solving skills. - Proficiency in Microsoft Excel. - Experience working with multiple stakeholders and teams. - Familiarity with SEO principles and online customer experience is advantageous. - Experience with eCommerce platforms, analytics, or optimization tools is advantageous.

Competencies

• High attention to detail. - Strong organizational and prioritization skills. - Good problem-solving ability. - Strong communication and interpersonal skills. - Ability to work effectively within a team environment. - Strong systems aptitude and willingness to learn new technologies. - Ability to manage multiple priorities in a fast-paced environment. - Ownership of individual responsibilities and commitments. - Positive, adaptable, and collaborative approach.

Detailed Job Description

The eCommerce Product Coordinator is tasked with the day-to-day maintenance and optimization of the online product catalogue, product discoverability, website search, and merchandising activities. This role ensures products are accurately represented online, easily found by customers, and aligned with business priorities and expectations.

The successful candidate will work collaboratively with stakeholders across the organization to maintain catalogue quality, support online trade activities, and contribute to a positive customer experience. Success in this role is measured through accuracy, attention to detail, efficient execution, and the ability to support the ongoing performance of the online business.

Key Performance/Focus Areas

• Product Catalogue, Search & Merchandising


• Coordinate the full scope of the product photography process, from briefing the Photography Studio to updating images across eCommerce systems and the website. - Ensure the completeness and quality of the online product catalogue, including imagery, attributes, and descriptions, through ongoing review and validation. - Ensure products are available online within agreed timelines, communicating any issues or delays. - Assign products to the correct categories and ensure primary classifications are accurate. - Execute website search, merchandising, sorting rules, and product recommendation updates as required. - Monitor product visibility and identify issues impacting product discovery. - Conduct regular audits and quality assurance checks to maintain catalogue and merchandising standards. - Investigate and resolve routine catalogue, search, and merchandising issues, escalating where appropriate. - Support testing and implementation of catalogue, search, and merchandising enhancements where required.


• Commercial Performance & Continuous Improvement


• Monitor category, product, and search performance, identifying opportunities for improvement. - Support search and merchandising optimization through rule updates and performance analysis. - Support trade reviews and optimization initiatives through relevant analysis and execution. - Assist with implementing merchandising and catalogue improvements that support commercial objectives. - Identify opportunities to enhance team processes, efficiency, and ways of working. - Stay informed of industry trends, customer expectations, and eCommerce best practices.


• Stakeholder Management & Team Contribution


• Build effective working relationships with Buying, Planning, Marketing, Studio, Customer Services, Fulfilment, and IT teams. - Collaborate with stakeholders to ensure catalogue readiness and accurate product representation. - Communicate issues, dependencies, and risks to relevant stakeholders in a timely manner. - Support the successful delivery of campaigns, launches, and business priorities. - Represent the customer perspective in day-to-day decisions, ensuring product content, navigation, and merchandising support a positive shopping experience. - Escalate customer-facing issues and opportunities for improvement where identified. - Proactively follow up on actions, dependencies, and commitments to ensure successful delivery of agreed outcomes. - Demonstrate accountability, professionalism, and a commitment to continuous improvement. - Contribute positively to team objectives and support colleagues where required.

Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.