BRIEF DESCRIPTION:-
The IT Technician role involves providing dependable technical support for desktops, laptops, mobile devices, and printers across two offices in Cape Town and Stellenbosch, with a focus on troubleshooting hardware and software issues, managing user devices, and supporting Windows 10/11 and Microsoft 365. The position requires 2-4 years of corporate IT support experience, preferably in professional services or legal sectors, and involves regular travel between the two locations.
Job Title: IT Technician – Rotating between Cape Town and Stellenbosch Offices Company: Datafin Recruitment
Description
ENVIRONMENT
An established legal firm with offices in Cape Town and Stellenbosch is looking for an experienced IT Technician to join their team. The chosen candidate will deliver dependable in-person and remote technical support in both locations, addressing hardware and software problems, and managing desktops, laptops, mobile devices, printers, Windows 10/11, and Microsoft 365. The role requires two to four years of experience in corporate IT support, preferably within professional services or the legal field, and entails regular travel between Cape Town and Stellenbosch offices.
DUTIES
• Offer support for desktops, laptops, mobile devices, printers, and peripheral equipment. • Troubleshoot hardware and software problems by evaluating impact, prioritizing issues, running diagnostics, and documenting problems and resolutions. • Oversee the full lifecycle of user devices, from onboarding to offboarding. • Resolve Helpdesk requests with minimal supervision. • Deliver professional technical support to senior stakeholders, including directors and lawyers. • Troubleshoot issues related to Windows 10/11, Microsoft 365, and applications. • Share technical knowledge and assist with team training and standards. • Contribute to continuous improvement of IT processes, documentation, and user experience. • Administer Active Directory, Azure AD, Group Policy, DNS, and DHCP. • Provide iManage/FileSite user support. • Support Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive. • Assist with endpoint management using Microsoft Intune and device policies. • Support VPN, Wi-Fi, and LAN/WAN connectivity. • Perform workstation builds, rebuilds, and lifecycle replacements. • Enforce IT security standards, including endpoint protection, patching, and access controls. • Assist with user access reviews and offboarding processes. • Promote cybersecurity awareness and responsible user behaviour. • Take ownership of technical issues from initial logging through to resolution. • Maintain accurate ticket notes and technical documentation. • Assist with IT asset management and stock control. • Liaise with vendors regarding repairs, warranties, and technical escalations. • Participate in after-hours and weekend standby support when required. • Provide support for all IT-related requirements across the Western Cape.
REQUIREMENTS
• Grade 12 / Matric. • 2–4+ years’ experience in a corporate IT support environment, preferably within professional services or the legal sector. • Experience providing both in-person and remote user support. • Strong Windows 10/11 and Microsoft 365 support experience. • Experience with Windows Server, Hyper-V, and VMware. • Solid understanding of Active Directory, Azure AD, DNS, DHCP, TCP/IP, and SMTP. • Experience supporting Microsoft Teams, SharePoint, Exchange, and Exchange Online. • Working knowledge of network infrastructure and connectivity technologies, including LAN/WAN, Wi-Fi, and VPN. • Working knowledge of endpoint security and patch management systems and applications. • Working knowledge of SQL. • Relevant IT certifications preferred, such as Microsoft or CompTIA. • Willingness to alternate between office locations as required. • Valid driver’s licence and own reliable transport are essential.
ATTRIBUTES
• Friendly & Helpful Attitude • Strong Interpersonal Skills • Microsoft Applications • Reporting & Documentation • Excellent Written & Verbal Communication • Attention to Detail • Ability to Work Under Pressure • Independent Working • Teamwork & Collaboration • Task Prioritisation • Fast Response & Resolution • Willingness to Learn • Proactive Problem-Solving • Multitasking • Strong Organisational & Structuring Skills • Confidentiality & Professionalism
APPLICATION INFORMATION
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