Sales Manager - George Western Cape

Salary: Market Related Job Type: Permanent Sectors: Sales Health Fitness & Beauty Reference: 197672 Job Type: Permanent Sectors: Sales Health Fitness & Beauty Reference: 197672 Sectors: Sales Health Fitness & Beauty Reference: 197672 Reference: 197672

Employer: Virgin Active South Africa (Pty) Ltd

Your Purpose... Is to “change people’s lives for the better through wellness”;We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing. The purpose of this role is to execute the national sales strategy in club, ensuring strong leadership, planning, and support to achieve club sales unit and revenue targets. The role drives performance through strong leadership, structured activity, people and performance plan. Your Duties and Responsibilities... Sales Performance & Delivery Drive achievement of club sales budgets (net member movement & revenue) across the respective club. Translate national strategy into clear, actionable plans Specific to the club need. Monitor daily, weekly, and monthly performance and intervene quickly to close gaps. Report on key sales performance metrics with plans for intervention to maximise or improve. Activity & Performance ManagementEnsure consistent activity management within the club (leads, calls, appointments, conversions). Hold Sales Consultants accountable to clear KPIs, standards, and routines. Implement structured performance coaching plans (targets, reviews, corrective action where required). Support clubs through opening lucrative business building opportunities within the relative catchment area of the club. Coaching, Training & Capability BuildingCoach Sales Consultants to improve sales performance and, executional excellence, through unreasonable hospitality principlesDrive in-club staff coaching, ensuring training is applied and embedded to the required delivery standard. Standardise and scale best-practice sales behaviours in the club. Deliver and facilitate structured training programmes in line with sales team need or as directed regionally or nationally. Recruitment, Talent Retention & HR Practice Accountable for recruitment, selection, and onboarding of Sales Consultants who thrive within our performance culture and purpose. Build a strong talent pipeline and succession plan for the clubDrive a sustainable sales team ensuring the retention of successful sales consultantsEnsure HR practices and processes are consistently applied within the club. Culture & Leadership Build a high-performance, accountable, and disciplined sales culture. Reinforce expectations around urgency, professionalism, and execution excellence. Align all teams to the Social Wellness / 2nd Space value proposition. Ensure the team are fully engaged in our wellness proposition by encouraging product usage. Member-Centric Growth Ensure the sales team drive quality onboarding and early member engagement. Monitor and improve retention drivers through better sales behaviours. Use member insights to influence long-term value, not just acquisition. Reporting & Insights Provide clear, data-driven reporting on performance, risks, and opportunities. Use insights to guide decision-making and prioritise actions. Ensure accuracy and discipline in all sales systems and reporting tools. Our Minimum Requirements...

We can't live without... Formal Matric qualification3-4 years’ experience in sales or similar role1–2 years sales management experience proven experience developing and retention of successful sales teamsStrong understanding of the consumer sales process, including pipeline management, lead conversion, performance tracking, and optimization of key conversion metrics. Strong training and coaching abilityExcellent communication, interpersonal, and presentation skillsProven leadership capability with the ability to inspire, coach, and develop high-performing Sales ConsultantsData-driven and analytical, with the ability to translate insights into actionable sales actionsCore Interpersonal Skills:Emotional Intelligence- proven ability to anticipate the needs of others before they are voicedActive Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valuedCultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP membersEmpathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputesOperational & leadership Skills Required:Attention to Detail, noticing the small thingsResilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failuresProblem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experienceAdaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans. Relatability – the capacity to connect with diverse stakeholders across all backgroundsSituational Awareness – constantly monitoring the environment to identify members who need support or helpCuriosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiencesTime Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests. Digital Fluency – must be proficient in new age technology and systems