Senior Specialist: Business Development Aftersales - Importer Johannesburg

📌 OPPORTUNITY OVERVIEW:-Motus Corporation is actively recruiting for a Senior Specialist: Business Development Aftersales - Importer position in Johannesburg. This is an excellent opportunity for professionals in the Sales / Marketing / Retail / Business / Development sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 3 - 5 years • Educational Background: Bachelor or equivalent• Industry Focus: Sales / Marketing / Retail / Business / Development• Location Preference: in Johannesburg

💼 WHY THIS ROLE MATTERS:-Sales and marketing roles like Senior Specialist: Business Development Aftersales - Importer are key revenue drivers. This position offers direct impact on business growth and market expansion.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Sales / Marketing / Retail / Business / Development offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Senior Specialist: Business Development Aftersales - Importer position, ensure your CV highlights:• Relevant experience matching the 3 - 5 years requirement• Educational qualifications in line with Bachelor• Specific achievements in the Sales / Marketing / Retail / Business / Development field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Sales / Marketing / Retail / Business / Development sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Senior Specialist: Post-Sales Business Expansion - Importer Company: Motus Corporation

Salary: Market-Competitive

Job Type: Permanent

Sectors: Sales Automotive

Reference: 207067

Vacancy Details

Employer: Motus Corporation

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**Position Overview**

The Post-Sales business expansion specialist will oversee and manage essential functions related to Aftersales, including administrative duties, reporting, and dealer support. The role ensures seamless communication and operational harmony between the dealer network and Head Office departments such as Service, Warranty, CRM, Parts, Training, and Customer Care. This position acts as the central hub for consolidating reports, managing process administration, coordinating dealer support, and ensuring operational governance. It demands meticulous attention to detail, robust reporting skills, and the ability to coordinate multiple stakeholders to drive operational efficiency.

**Key Responsibilities**

**Reporting & Business Administration**

• Compile, analyze, and distribute detailed Aftersales operational reports. - Maintain comprehensive reporting for CRM, QC, Preservation, BOR, QSR, VOR, and DOTY. - Ensure timely and precise reporting to management and dealer network stakeholders. - Monitor compliance and data integrity across all reporting systems. - Generate management dashboards and performance summaries.

**Dealer Communication & Support**

• Serve as the primary liaison between dealers and Head Office Aftersales departments. - Facilitate effective communication and information sharing among Service, Parts, Warranty, CRM, and Customer Care teams. - Ensure dealer queries are promptly directed, tracked, and resolved within agreed timeframes. - Support dealer operational requirements and manage escalations effectively.

**Customer Experience & CRM Administration**

• Manage CSI and CRM feedback reporting. - Monitor trends in customer experience and dealer feedback performance. - Coordinate corrective actions and follow up on dealer feedback. - Support initiatives aimed at customer retention and service excellence.

**Warranty Support Administration**

• Act as the second-in-charge to the Warranty Manager. - Support warranty claim administration and dealer query management. - Coordinate monthly warranty payment processing. - Assist with warranty policy communication and compliance. - Support warranty training and dealer engagement activities.

**Training & Network Support**

• Coordinate all Aftersales training bookings and attendance. - Manage training order processing and reporting. - Track dealer participation and compliance requirements. - Maintain accurate training records and documentation.

**Parts & Vehicle Operations Support**

• Manage VOR reporting and communication between dealers, QC, and PDC. - Coordinate lost parts sales reporting and trend analysis. - Process goodwill parts pricing requests. - Coordinate leather fitment and other aftermarket installation orders. - Support fleet PDI administration and vehicle readiness tracking.

**Asset & Governance Management**

• Maintain departmental asset registers. - Coordinate internal departmental orders. - Support special edition and accessory programme administration. - Assist with process improvement initiatives and departmental governance activities.

**Minimum Requirements**

**Qualifications**

• Diploma or Degree in Business Administration, Operations Management, Automotive Management, or a related field. - Automotive industry experience is advantageous.

**Experience**

• Minimum 3-5 years’ experience in automotive Aftersales, Warranty, Service, CRM, Parts, or Dealer Support environments. - Proven experience in reporting, administration, and stakeholder coordination. - Experience working with dealer networks and operational support processes.

**Skills & Competencies**

• Advanced proficiency in Microsoft Excel and reporting. - Strong administrative and organizational abilities. - Excellent verbal and written communication skills. - High attention to detail and accuracy. - Strong problem-solving and coordination capabilities. - Ability to manage multiple priorities and deadlines. - Strong stakeholder management skills. - Process-driven and customer-focused.