Senior Specialist: Business Development Aftersales - Importer Johannesburg

📌 OPPORTUNITY OVERVIEW:-Motus Corporation is actively recruiting for a Senior Specialist: Business Development Aftersales - Importer position in Johannesburg. This is an excellent opportunity for professionals in the Sales / Marketing / Retail / Business / Development sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 3 - 5 years • Educational Background: Others or equivalent• Industry Focus: Sales / Marketing / Retail / Business / Development• Location Preference: in Johannesburg

💼 WHY THIS ROLE MATTERS:-Sales and marketing roles like Senior Specialist: Business Development Aftersales - Importer are key revenue drivers. This position offers direct impact on business growth and market expansion.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Sales / Marketing / Retail / Business / Development offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Senior Specialist: Business Development Aftersales - Importer position, ensure your CV highlights:• Relevant experience matching the 3 - 5 years requirement• Educational qualifications in line with Others• Specific achievements in the Sales / Marketing / Retail / Business / Development field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Sales / Marketing / Retail / Business / Development sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Senior Manager: Aftersales Business Development - Importer Company: Motus Corporation

Salary: Market Related Job Type: Permanent Sectors: Sales Automotive Reference: 207067

Vacancy Details Employer: Motus Corporation

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**Position Purpose:**

The Senior Manager of Aftersales Business Development will oversee and manage key administrative, reporting, and dealer support tasks to ensure seamless communication and operational alignment between the dealership network and Head Office departments such as Service, Warranty, CRM, Parts, Training, and Customer Care. This role acts as the central hub for reporting consolidation, process administration, dealer support coordination, and operational governance, ensuring accurate information flow, timely resolution of issues, and consistent execution of Aftersales initiatives across the network. It is a highly administrative and process-driven role, demanding exceptional attention to detail, robust reporting skills, and the ability to coordinate multiple stakeholders while driving operational efficiency.

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**Key Responsibilities:**

**Reporting & Business Administration:**

• Compile, analyze, and distribute Aftersales operational reports. - Maintain CRM, QC, Preservation, BOR, QSR, VOR, and DOTY reporting. - Ensure timely and accurate reporting to management and dealer network stakeholders. - Monitor reporting compliance and data integrity across all systems. - Produce management dashboards and performance summaries.

**Dealer Communication & Support:**

• Act as the primary liaison between dealers and Head Office Aftersales departments. - Facilitate efficient communication and information sharing between Service, Parts, Warranty, CRM, and Customer Care teams. - Ensure dealer queries are directed, tracked, and resolved within agreed timeframes. - Support dealer operational requirements and escalation management.

**Customer Experience & CRM Administration:**

• Manage CSI and CRM feedback reporting. - Monitor customer experience trends and dealer feedback performance. - Coordinate corrective actions and dealer follow-up activities. - Support customer retention and service excellence initiatives.

**Warranty Support Administration:**

• Serve as second-in-charge (2IC) to the Warranty Manager. - Support warranty claim administration and dealer query management. - Coordinate monthly warranty payment processing. - Assist with warranty policy communication and compliance. - Support warranty training and dealer engagement activities.

**Training & Network Support:**

• Coordinate all Aftersales training bookings and attendance. - Manage training order processing and reporting. - Track dealer participation and compliance requirements. - Maintain training records and documentation.

**Parts & Vehicle Operations Support:**

• Manage VOR reporting and communication between dealers, QC, and PDC. - Coordinate lost parts sales reporting and trend analysis. - Process goodwill parts pricing requests. - Coordinate leather fitment and other aftermarket installation orders. - Support fleet PDI administration and vehicle readiness tracking.

**Asset & Governance Management:**

• Maintain departmental asset registers. - Coordinate internal departmental orders. - Support special edition and accessory programme administration. - Assist with process improvement initiatives and departmental governance activities.

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**Minimum Requirements:**

**Qualifications:**

• Diploma or Degree in Business Administration, Operations Management, Automotive Management, or related field. - Automotive industry experience is advantageous.

**Experience:**

• Minimum of 3-5 years' experience in an automotive Aftersales, Warranty, Service, CRM, Parts, or Dealer Support environment. - Proven experience in reporting, administration, and stakeholder coordination. - Experience working with dealer networks and operational support processes.

**Skills & Competencies:**

• Advanced Microsoft Excel and reporting skills. - Strong administrative and organizational abilities. - Excellent verbal and written communication skills. - High attention to detail and accuracy. - Strong problem-solving and coordination capabilities. - Ability to manage multiple priorities and deadlines. - Strong stakeholder management skills. - Process-driven and customer-focused.