š OPPORTUNITY OVERVIEW:-Lesaka Technologies is actively recruiting for a Flexi-Perm Contact Centre Agent position in Johannesburg. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.
šÆ IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:ā¢ Experience Level: 1 - 2 years ā¢ Educational Background: Matric or equivalentā¢ Industry Focus: Customer / Careā¢ Location Preference: in Johannesburg
š¼ WHY THIS ROLE MATTERS:-The Flexi-Perm Contact Centre Agent position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.
š CAREER DEVELOPMENT INSIGHTS:-This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.
š APPLICATION GUIDANCE:-When applying for this Flexi-Perm Contact Centre Agent position, ensure your CV highlights:ā¢ Relevant experience matching the 1 - 2 years requirementā¢ Educational qualifications in line with Matricā¢ Specific achievements in the Customer / Care fieldā¢ Any certifications or specialized training
š SOUTH AFRICA JOB MARKET CONTEXT:-The Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
Job Title: Flexible-Permanent Contact Center Representative Company: Lesaka Technologies
Job Type: Permanent Sectors: Investment Sales Reference: 206153
Employer: Lesaka Technologies
Company Overview Lesaka is a prominent South African financial technology firm. We provide financial services to both consumers (B2C) and merchants (B2B) in Southern Africa through our proprietary banking and payment solutions. Our offerings include banking, lending, insurance products for consumers and cash management solutions, bill payment technologies, value-added services, business funding, and card acquiring solutions for formal and informal retail merchants.
Description We are seeking a customer-oriented and results-driven Flexi-Perm Contact Center Representative to join our team. This role entails fostering digital transformation, ensuring customer activation, delivering sales and service support, and identifying opportunities to cross-sell relevant products to meet customer needs and elevate the overall customer experience.
Key Responsibilities Customer Focus Accountability in customer engagement to determine customer requirements System validation to verify customer authenticity and prevent unauthorized interactions Conduct regulatory checks, including FICA, POPIA, and NCR requirements Assist customers with account management and origination Manage client services, including loan and insurance sales, and address client inquiries Escalate matters outside operational scope to Team Leader
Teamwork Adherence to teamwork principles and guidance from senior team members
Financial Performance Generate revenue by meeting sales targets Retain customers through client service and timely resolution of complaints and queries Prevent account closures and operational losses by following compliance procedures
Compliance & Regulation Adhere to FAIS guidelines (Honesty and Integrity) Operate within the Code of Conduct Comply with Treating Customers Fairly (TCF), FICA, POPIA, and NCR guidelines Escalate matters outside set scoring criteria to Team Leader Operate within stipulated limits Collate information regarding systems, clients, and processes to enhance client experience
Sales, Service & Performance Convert identified leads into successful sales Promote cost containment and reduction Educate customers on optimal digital channels for maximizing channel utilization Connect with customers in alignment with our HIGH FIVE brand promise Communicate effectively to understand customer needs and provide suitable solutions and products Prioritize activation during onboarding Maintain ethical conduct in all activities Adhere to TCF principles in all actions Optimize customer interactions to migrate cash transactions and/or convert customers to digital and self-service channels Resolve customer queries promptly and within agreed timelines Achieve sales and service client retention by managing activities as outlined in Sales and Service operational requirements Comply with business guidelines and understand associated risks Fulfil transactions above benchmark while providing exceptional customer experience Demonstrate support for organizational values Take responsibility for performance, personal development, and career growth Maintain adaptability to changing business and customer needs Contribute to team effectiveness and success Enhance knowledge and competencies through role-specific training
Qualifications Minimum Requirement: NQF Level 4 qualification Preferred Qualification: Relevant NQF Level 5 qualification as specified by Financial Services Board Regulatory Examination (RE) qualification Appropriate recognized Business Diploma or Higher Certificate at NQF Level 6 Experience: 1-2 years in a related field FAIS compliance
Knowledge, Skills & Abilities Required Microsoft Office proficiency Computer literacy Self-management effectiveness
How To Apply
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
