📌 OPPORTUNITY OVERVIEWOptimi Group is actively recruiting for a Helpdesk Consultant position in Centurion. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 1 - 3 years • Educational Background: Matric or equivalent • Industry Focus: Customer / Care • Location Preference: in Centurion
💼 WHY THIS ROLE MATTERSThe Helpdesk Consultant position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Helpdesk Consultant position, ensure your CV highlights: • Relevant experience matching the 1 - 3 years requirement • Educational qualifications in line with Matric • Specific achievements in the Customer / Care field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Salary: Market Related Job Type: Permanent Sectors: Education Sales Reference: 203751 Job Type: Permanent Sectors: Education Sales Reference: 203751 Sectors: Education Sales Reference: 203751 Reference: 203751
Vacancy DetailsEmployer: Optimi Group
Optimi is looking for a dedicated and customer-orientated individual to join the Client Engagement team as a Helpdesk Consultant. The ideal candidates should be deadline-driven with strong solution development abilities and excellent communication skills and can analyse and resolve queries. REQUIREMENTSGrade 12Certificate in Client Support, Customer Service, or a related field (Advantageous)1- 3 years Client Support / Call centre experience preferably with technical supportExperience with Zoho Desk or a similar ticketing system will be advantageous. Fluent in English (and one other South African language)Basic knowledge of Project Management DUTIESAnswer client calls and respond to emails within the required timeframes. Provide basic technical assistance and resolve client issues. Follow up with clients to ensure queries are fully resolved. Maintain accurate and up-to-date client information on the CRM system. Conduct outbound calls and online meetings with clients when required. Keep clients informed about new systems, processes, and services. Investigate and escalate client issues to the relevant team or manager. Build and maintain positive and professional client relationships. Follow company procedures and quality standards when handling client queries. Assist with administrative tasks, reporting, and other duties as required. The position is based in Centurion. Should you not receive a call from us within 14 days, please consider your application unsuccessful.
How To Apply
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Click the Apply Now button above.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
