📌 OPPORTUNITY OVERVIEW:-Huntswood is actively recruiting for a USA Customer Service Advisors – Night Owls position in Cape Town. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 1 - 3 years • Educational Background: Matric or equivalent• Industry Focus: Customer / Care• Location Preference: in Cape Town
💼 WHY THIS ROLE MATTERS:-The USA Customer Service Advisors – Night Owls position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTS:-This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCE:-When applying for this USA Customer Service Advisors – Night Owls position, ensure your CV highlights:• Relevant experience matching the 1 - 3 years requirement• Educational qualifications in line with Matric• Specific achievements in the Customer / Care field• Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
Job Title: USA Customer Service Advisors - Night Shift Positions Company: Huntswood
Job Type: Contract Sectors: Call Centre Sales Reference: 205926
Vacancy Details Employer: Huntswood
Join Huntswood, a ResultsCX company, and showcase your exceptional skills! Are you a confident communicator who excels in a dynamic, client-centric atmosphere? Seeking a night shift position to earn while enhancing your expertise? If your answer is YES, this opportunity is perfect for you! Here's what you can expect:
Night shift hours - rotational shifts (Between 1pm - 8am) Basic salary of R8000.00 plus an additional R2500.00 night shift allowance plus an attendance bonus PLUS, a R5000 Completion Bonus! Short-term contract with opportunities for global exposure
Job Responsibilities Provide outstanding service through webchat, voice, and email Proactively address issues and take ownership of outcomes Build strong relationships with customers, creating memorable experiences
Key Requirements Matric or NQF Level 4 equivalent Clear Credit and Criminal record Computer literate Minimum of six (6) months of call centre experience or six (6) months of related experience in financial services, customer service, debit card, or credit card support Experience in a multichannel environment (Phone, Chat, Emails) is essential Basic understanding and knowledge of the US market is required
Required Skills Proven customer service experience Excellent communication skills (both written and verbal) Ability to analyze and troubleshoot issues, providing effective resolutions Strong writing skills for capturing case notes An adaptive approach to navigate through systems
Core Behaviors Huntswood employees, as a ResultsCX company, embody: A Winning Mindset Bring Your A Game – Passion is contagious! Approach each day as if it's your first on the job. Strive for Greater – Commit to continuous improvement. Challenge the status quo and contribute your best ideas. Servant Leadership Enable and Empower all Employees – Our employees are the foundation of our success Do the Right Thing – Demonstrate empathy and respect towards everyone at all times. Always act with integrity, even when no one is watching. Deliver WOW! Own It – Take personal responsibility for accomplishing tasks, finding solutions. Deliver Unbelievable Service – Create WOW moments for customers consistently.
*Subject to HW incentive & remuneration policies. Discuss further with your recruiter for more information.
How To Apply
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Click the Apply Now button above.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
